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70 Posts

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May 15th, 2023 06:00

OMEVV - Manage host fails

each time I try to manage a Host in OMEVV, the manage job fails.
Is there way to get more detailed logging on what is happening?



GeertC_1-1684157796053.png

 

 

1 Rookie

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70 Posts

May 23rd, 2023 01:00


I have created a Dell support ticket.
After some troubleshooting, below is how it got fixed.

  1. Make sure the Job "Post upgrade Task" was completed successful, if not manually start it and wait until finished  
  2. Un-Register vCenter
  3. Uninstall Plugin
  4. Re-Install Plugin
  5. Re-Register vCenter

Moderator

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3.4K Posts

May 15th, 2023 11:00

Hello GeertC,

 

Was this working and now it does not?

If so; What was done around the time it stopped working?

 

What is the Manage Job you were trying to run?

 

What version vCenter and OMEVV are you on?

1 Rookie

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70 Posts

May 15th, 2023 23:00

It was working before.

but the account used to authenticate against vCenter had a wrong name, so i have unregistered and re-register the vCenter.

OME 3.10.1 (build 51)
OMEVV Plugin 1.2.0.1276
vCenter 7.0 Update 3l (build 21477706)


screenshot from this morning








GeertC_0-1684219741995.png

 

Moderator

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2.3K Posts

May 16th, 2023 01:00

Hi, please check these videos, I think they may give a hint for detailed logs. Just an idea it's possible that the authentication credentials used by OMEVV are no longer valid, which could be causing the manage job to fail. However I'm not an expert on this.

https://dell.to/3nWTkId

https://dell.to/3M5hWGB

I found an info about enable debug logging for the OMEVV plugin but U couldn't test. You might check it 

Turn on debug logging for the OMEVV plugin:

  • Log in to the vCenter web interface.
  • Go to the “Menu” and pick “OpenManage Integration”.
  • Click on the gear icon in the top right corner to access the “Settings” menu.
  • Pick “Plugin Settings” from the left-hand menu.
  • Set the “Log Level” to “Debug” and click “Save”.

 

1 Rookie

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70 Posts

May 16th, 2023 03:00

Thank you for you reply , but the video's are related to OMIVV not OMEVV


Moderator

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2.3K Posts

May 16th, 2023 03:00

You're right, I looked again, but unfortunately I couldn't find a video about OMEVV.

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