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OpenManage Email notification show wrong IP address
Hello,
I have such problem, that email notification sent from dell openmanage shows the wrong ip address of the affected server, i.e. it shows:
Severity Critical
Device Sent from <-- here is correct afected server name
Device IP <-- here is the IP address of the Openmanage server and not the affected server.
DELL-Erman O
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February 21st, 2024 12:15
Hello, Could you check these troubleshooting steps:
Alert Policies Troubleshooting - Email Alerts:
Step 1: Receive SNMP Trap from device.
Check the alert log. If no alerts, check the iDRAC configuration.
Use the Test Event option in the iDRAC to simulate an error.
Step 2: Alert Policy Configuration
Under Category, select the All checkbox since often the user is filtering out the alerts they want.
Under Target, ensure all devices that you want email messages from are selected.
Under Date and Time, do not select anything at all. Often, users are setting times here and if any alerts fall outside of that time, they get nothing.
Under Severity, Warning and Critical should be fine.
Under Action, fill out user email details.
Step 3: Send Test trap from iDRAC again to verify functionality.
Check the Alert log again to verify it got to appliance.
Wait for email.
If no email is received, then this indicates an email server configuration issue.
Under Application Settings > Alerts > Email Configuration, check the email server configuration.
Ensure that IP is correct, port is correct, and credentials are correct. Switch Authentication and SSL for testing.
rodsavard
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July 5th, 2024 22:10
@DELL-Erman O that answer doesn't address the root problem. We are getting alerts, it's just that the "device IP" reported in the email is sometimes (not always) the IP address of the OME server itself.
I am experiencing it on OME 4.1. Not sure if it happened before this version.
DELL-Young E
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July 8th, 2024 01:11
Hello, thanks for getting back to us with this. We'll be looking into this.
Respectfully,
DELL-Young E
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July 12th, 2024 03:04
Follow up:
It is working as designed, for all internal device health alerts, like CDEV6130 and CDEV6131. The email alert policy sends a notification with the OME IP address instead of the device IP. You still have the device name and tag in the alert message to identify the device.
Respectfully,