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August 23rd, 2023 06:47

Unable to launch virtual console since update to 3.10.2 (Build 13)

Hello there. I recently updated OpenManage (OM) to version 3.10.2 (Build 13) and ever since then, I cannot open a virtual console. It gives the error:

An unknown error has occurred please try again
CGEN9788 - default port 443 should be configured for iDRAC to launch virtual console

Recommended action
Configure iDRAC with default port 443 and try again

But no changes have been made to the iDRAC ports or anything else on the servers. I can access the iDRAC on each server via a web browser without issue.

Restarting the OM server doesn't help and this has never happened before. The OM server is on the same subnet as the other servers and there is no firewall in between.

I'm completely baffled. What else can I try to fix this?

Thank you.

1 Message

January 4th, 2024 18:58

Did you ever get a response? 

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