Unsolved
This post is more than 5 years old
2 Posts
0
22272
March 5th, 2014 11:00
Cannot Launch OpenManage Essentials 1.2.1
Hi,
I'm running Windows 2008 R2 x64
It is a Domain Controller.
OpenManage Essentials was installed successfully. After running the application, the Welcome loading window never goes away. double clicking it I get this log from Silverlight:
| Severity | Start Time | Source | Description |
| Critical | 3/5/2014 11:08:08 AM | DataCache.Load() | It has load errors |
| Critical | 3/5/2014 11:08:08 AM | DataCache.LoadCheck() | Data Cache load error |
| Critical | 3/5/2014 11:08:07 AM | DataCache.LoadCheck() | Data Cache load error |
| Warning | 3/5/2014 11:08:07 AM | ProxyManager.FaultTolerate() | Fault tolerance on communication exception in progress -> Count: 1 |
| Critical | 3/5/2014 11:08:07 AM | DataCache.LoadCheck() | Exception loading the cache occurred: System.ServiceModel.FaultException: Message Value cannot be null. Parameter name: key Details System.ArgumentNullException: Value cannot be null. Parameter name: key at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add) at Helpers.Extensions.WindowsGroupInfo.GetLocalGroups(IList`1 groupNames) at DataProvider.Security.SecureUser.GetRoles(WindowsIdentity activeIdentity, SecureDataContext dataContext) at DataProvider.Security.SecureUser.UpdateRoles() at DataProvider.Security.SecureUser.GetActive() at SmartConsole.Service.DataService.AccessCheck(Permission[] requiredPermissions) Id at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc) at System.ServiceModel.Channels.ServiceChannel.EndCall(String action, Object[] outs, IAsyncResult result) at System.ServiceModel.ClientBase`1.ChannelBase`1.EndInvoke(String methodName, Object[] args, IAsyncResult result) at SmartConsole.DataServiceReference.DataServiceClient.DataServiceClientChannel.EndGetHelp(IAsyncResult result) at SmartConsole.DataServiceReference.DataServiceClient.SmartConsole.DataServiceReference.IDataService.EndGetHelp(IAsyncResult result) at SmartConsole.DataServiceReference.DataServiceClient.OnEndGetHelp(IAsyncResult result) at System.ServiceModel.ClientBase`1.OnAsyncCallCompleted(IAsyncResult result) |
| Critical | 3/5/2014 11:08:07 AM | DataCache.LoadCheck() | Data Cache load error: SmartConsole.DataServiceReference.GetHelpCompletedEventArgs |
| General Information | 3/5/2014 11:08:07 AM | App.xaml | DataCache load starting... |
| General Information | 3/5/2014 11:08:06 AM | App.xaml | Splash screen instantiated... |
| General Information | 3/5/2014 11:08:06 AM | App.xaml | Application_Startup: Starting... |
Thanks in advance for your help.
No Events found!
morfin
2 Posts
0
March 5th, 2014 11:00
HI Jason,
Is there any release date for 1.3 ?
Jason N
8 Posts
0
March 5th, 2014 11:00
I just got a similar error on a fresh install on 2012 Standard as a DC. We're waiting on a 1.3 release that should be imminent, and maybe that will resolve the problem.
Jason N
8 Posts
0
March 5th, 2014 11:00
There's a post that says today...
DELL-Rob C
4 Apprentice
•
2.8K Posts
0
March 5th, 2014 18:00
Hey for you Domain Controller folks. Also check the Install whitepaper on www.delltechcenter.com/ome. There is a section on DC and some additional steps for creating a user/logon (if I recall correctly).
Let me know if that helps.
Rob
Jason N
8 Posts
0
March 9th, 2014 10:00
Rob,
Those additional steps didn't help. As far as I can tell, the Windows Groups (OmeAdministrators, OmePowerUsers, and OmeUsers) aren't being created. I created them manually, but OME still fails to launch.
And I tried this all on v1.3.
Dell-Ranveer
96 Posts
0
March 10th, 2014 03:00
Hi Jason,
Thanks for the update.
Just to be sure SQL Server Service must be configured to run using a domain user account. You might see sometime that SQL Server Service will not start if you are using the default NETWORK SERVICE or LOCAL SYSYEM accounts.
So, before installing OME make sure you follow below steps:
1. Open "Active Directory Users and Computers" under Administrative Tools.
2. Create a user providing the password and once you confirm the password, click Finish and add it to Domain admin & RDP groups
3. Now, login to your SQL Management Studio under "Security>Logins" right click and select "New Login" and add that new user assigning it "sysadmin" privileges under server roles.
4. After this, login via new user using the same the credentials.
5. Goto Administrative Tools> Data Source(ODBC).
6. Provide the data source name and under "Which server do you want to connect to?" just give "." and click next and verify the connection is successful.
7. After the connection is successful, try installing OME again.
And after the installation is complete you must see OME Groups (OMEAdministrator, OmePowerUsers, and OMEUsers) getting created under "Active Directory Users and Computers>Users".
Hope this helps!
Thanks
Ranveer
Jason N
8 Posts
0
March 10th, 2014 10:00
No joy.
SQL Server is running and I can log into it with sysadmin rights as a number of different users. But I still see no OME Groups being created.
Jason N
8 Posts
0
March 10th, 2014 14:00
Spent a few hours with support today. They were able to replicate this issue with OME v1.3 in a lab, on Server 2012 running with the Domain Controller role.
No resolution yet, but at least it's not just me.