Gray question mark but server is discovered

Question

Hello,

I searched the forum and found no answer about this.

I'm having a problem where I'm adding new servers to OME and when I run the discover on them, all the inventory information about the client is displayed except the status icon stays with the grey question mark. The gray question mark is also seen for all items inside Software Agent.

Doing refresh inventory & Status on the client does not fix

I've installed a more recent version of the Server Administrator on the client(6.4) Take note that these servers don't support 7.0 and the download link on dell for 6.5 isn't working which is why I'm updating only to 6.4.

However the version should not be an issue as I have other client running 6.4 that are properly inventoried and the status is showed correctly

SNMP is not the issue as the server gets inventoried (plus dell troubleshooting tool is able to SNMP query to server just fine)

Running Server Administrator locally on the host also work just fine.

Any ideas?

Pjohn5 · Answer

Hi

For all the clients that I have with this problems, They all show Server Administrator in the Software Agent box but they are displayed with the grey Question mark and not "clickable"

Running the troubleshooting tool does show Server Administration with version 6.4

DELL-Abhijit P · Answer

Hi,

Thanks for the updates.

I would recommend updating to latest supported version for OMSA. You can also try deleting the server and rediscovering it in OME. I'm assuming these are windows targets.

Regards

Abhijit

DELL-Abhijit P · Answer

Hi,

Thanks for your post.

When you see the inventory information for these servers, do you see an entry for Server Administrator in the Software Agent information table? Also when you run the SNMP test in the troubleshooting tool, do you see an entry for Server Administrator in the results for troubleshooting tool?

Regards

Abhijit

Dell OpenManage Essentials

Gray question mark but server is discovered

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