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OpenManage Essentials not showing hard drive information for ESXi 5.0 systems.
I have some servers running ESXi 5.0 with Dell OpenManage 6.5 for esxi500 installed. When I point the OpenManage Server Administrator at them everything shows just fine. I can drill down to the individual drives and see and do just about anything I would want to. I wanted something where I could set up to react to alerts etc from multiple machines. OpenManage Essentials looked like the answer. It installed ok and when I pointed it at an ESXi box it discovered it and pulled all of it's information except the hard drive information.
Am I missing something to get the hard drive information to show?
Also, when it first discovered the box it showed it with the green check box. It looks like after it rescans the system it changes the heath status to the grey diamond with a question mark. There are no alerts. The hardware logs just says Could not connect to device to obtain logs. I can remove the system and re-discover it and everything populates and goes green again but the hardware logs stay the same.
Any hints would be great.
DELL-Abhijit P
Community Manager
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711 Posts
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June 12th, 2012 21:00
Hi,
Perhaps I was not clear in my earlier response in this thread. Hard drive information as part of inventory is different from monitoring health status for the hard drive. OME currently does not show hard drive inventory but it shows the health status for the server as monitored by OMSA and that status does include hard drive health. OME also receives SNMP traps from the server which also play a part for conveying health.
Question mark will indicate unknown health. That may happen if OME is not able to talk to OMSA to get hardware health. You can try increasing the timeout in WS-MAN settings and rediscover the server.
Regards
Abhijit
KramNotlimah
8 Posts
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June 15th, 2012 11:00
I finally worked through most of the problems with OMSA and OME. First you need to install the patches for ESXi.
Go to the patch portal to get the updates: www.vmware.com/.../findPatch.portal
Choose ESXi 5.0 and it will list the patches. I suggest starting at update1 and applying them one at a time from bottom to top. There was a problem that was fixed in update1 that helps with getting sensor information in ESXi 5. Don't be surprised if you don't see any health information right after a boot. It takes a few minutes for that data to populate.
Next you need to install the LSI CIM provider. You will have to search around at LSI for that. I can't remember exactly where I found it at the moment. You will need that so all of the health information like the raid and battery status etc... shows up in vSphere although it shouldn't have any affect on OMSA.
Last you install the OMSA vib. I got no joy out of the 7.0 version although I haven't checked in a month or so. The 6.5 version worked fine for me. I am now waiting for the update to OME so I can see drive information for all of the servers at one location.
DELL-Rob C
2.8K Posts
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June 15th, 2012 11:00
Thanks for taking the time to post this update on your status.
Regards,
Rob