It will only do it on Trap and not based on OMSA status poll.

Superb, thanks for the claffication.

Sorry it was ment to be "or" so Is will it only do it on trap recipt or will  the OMSA reported state create a ticket

Hi Paul,

Yes thats correct. SupportAssist creates a case for certain critical and warning SNMP alerts related to memory, processor, hard drive , Power Supply etc.

Learn more at www.dell.com/SupportAssistGroup

Thanks,

Nilesh

Ok, I have just enabled SNMP for a device to test as it had a failed disk and OME is logging an alert every 30 seconds. Is this by design or is dedupication of events not happing?

Hi Paul,

Can you give more details on the exact alert that is logging every 30 seconds?   I just want to be sure of the text in the alert before I speculate.

thx

Rob

Yep.  Ok, good deal.

I think this is expected behavior, OMSA will probably send this trap out as long as the condition exists.

So in OME you can either right click on the alert in the alert console and ignore it for that device.  But remember to delete the filter after you repair the drive.

Or you can create a custom ignore filter to ignore it for that device for, say, a week or so, until the new drive is installed.

Thanks,

Rob

We have had 2300 alerts since we enabled the SNMP trap destinitation yesterday

Just curious, are these factory or after-market disks?

Rob

Good Morning Rob, Factory dell will be replacing it today

Paul

Sorry being a muppet. This setting was set to 15 seconds not 15 minutues

Ok, yeah we ship a default 15 second ignore filter.  You can create one specific to this server so you can ignore the HDD warning.  Or you can just create your own 30 second ignore filter for all of your stuff...whichever you are comfortable with.

Rob