System Update Failed Via OME

Question

Hi, I have attempted to update a Dell server component, ST9500530NS, and it has failed. The error message is: PackageCode 1PackageFileName C:\Users\james\AppData\Local\Temp\s754\SATA_FRMW_WIN_R300994.EXEPackageLog ===============> Update Package application started <===============Command: C:\Users\james\AppData\Local\Temp\s754\SATA_FRMW_WIN_R300994.EXE /f /s /l=C:\Windows\TEMP\DUP.logDate: 2013-04-16 12:39:51=========================================================================Release ID: R300994Update Package version: 6.5.0 (BLD_19)User: xxxx\jamesCollecting inventory...Running validation...The version of this Update Package is newer than the currently installed version. Software application name: ST9500530NS Firmware Package version: DA06 Installed version: DA03The version of this Update Package is newer than the currently installed version. Software application name: ST9500530NS Firmware Package version: DA06 Installed version: DA03Executing update...Device: ST9500530NS, Application: ST9500530NS Firmware The operation was not successful because the device buffer write has failed. Run diagnostics to verify configuration and try again.Device: ST9500530NS, Application: ST9500530NS Firmware The operation was not successful because the device buffer write has failed. Run diagnostics to verify configuration and try again.==============================> Update Result <==========================Update was not applied=========================================================================Exit code = 1 (Failure)2013-04-16 12:40:03PackageReleaseId Not AvailablePackageState completePackageStatus 5TotalStatus One or more Update Packages failed during execution, but the update continued running to the end.TotalStatusMessage Software update complete. Can someone please help me resolve this issue? Thank you.

dajonx · Answer

Can someone please help?

dajonx · Answer

This is Windows 2008.

DELL-Rey G · Answer

it appears that this is a known issue, please see the Important information at this link.

www.dell.com/.../DriverDetails

to get around this issue, I highly suggest using the Nautilus firmware update utility.

www.dell.com/.../driverdetails

This file is a zip file, run it and it will extract to a folder, go to that folder and then run dddp.exe and it will help you create a bootable media/usb key to perform the update.

Information about this Nautilus verison:

www.dell.com/.../ArticleView

DELL-Rey G · Answer

is  this under Win 2008 or 2012?

DELL-Rey G · Answer

correct. Then when the target system reboots, the agent on the target system will inventory the system, then in OME, if you tell it to refresh the inventory, it should show as updated. if you prefer to let OME do it on its own, it will do so depending on the frequency set for inventory or status, usually this happens within a day.

dajonx · Answer

Thank you.   So all I do is insert the USB drive and reboot?  Then the firmware will automatically update?  Will OME System Updates list the server under the Compliant Systems tab?

dajonx · Answer

Thank you very much!

Dell OpenManage Essentials

Was this post helpful?