Unsolved
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2 Posts
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2 Points
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85
April 3rd, 2026 06:57
Dell Pro 14 PC14250
We purchased a total of 7 laptops (4+3 units) from Dell International Services India Pvt. Ltd. on 11th March 2026. One of these devices has been experiencing repeated critical hardware failures, severely impacting our daily operations.
Under created on 17th March 2026, the system has already undergone two motherboard replacements due to system crashes. Despite these repairs, the device continues to remain unreliable and poses a risk to our productivity.
Given the essential nature of this system for our work and the repeated failures within a short timeframe, we request that Dell:
→ Provide a replacement unit at the earliest, as the repeated repairs have not resolved the issue.
<To protect you, your private information was removed from public view. All private data was saved to your private Case. DELL-Admin>We look forward to your immediate support.
Contzen
1 Rookie
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2 Posts
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2 Points
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April 3rd, 2026 07:14
I need a resolution to the problem that we are facing for the trust we place in Dell
DELL-Daniel V
Community Manager
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538 Posts
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2.8K Points
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April 4th, 2026 19:35
* Click the DELL-Cares username
* On the right pane under, "Contact Me", click, "Send this user a direct message"
* Explain in the private direct message the issues faced, this thread link, and all of your troubleshooting
* Exchanges would be subject to your local region policies
(edited)