BIOS update error

Question

Hello,I am currently trying to update the BIOS on an R730 server from 2.13 to 2.16. When using the DRM it fails with an error of 'Payload Staging Failed' I have tried to run the .exe manually with the same error and through the iDRAC which gives 'RED008: Unable to extract payloads from Update Package.'  I have tried things such as disabling anti-virus and tried to upgrade to 2.15 first, with the same issue. I can't seem to find much about the error from googling so hoping someone could help me out. Thanks, Ryan.

RyanLaker1 · Answer

Hello Shine,

I have the latest available (2.83.83.83) iDRAC FW installed.
Yes that is the .exe I am using, I have re-downloaded and attempted again through iDRAC the RED008 error again.

Is there any other logs I could provide that would help?

Thanks,

Ryan.

DELL-Shine K · Answer

Did you have latest iDRAC FW installed on the server? Can you download the package again and try it.

Are you trying with Update Package (BIOS_7557V_WN64_2.16.0_02.EXE) in iDRAC?

https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=7557v&oscode=w12r2&productcode=poweredge-r730

RyanLaker1 · Answer

Still having this issue, if anyone has been able to solve this please let me know.   Thanks

Soma91 · Answer

I had this same problem. Update kept failing when trying to run the .exe file from within Windows, or updating from within the Life Cycle Controller, or from any other method. What finally worked was to update the bios using the .efi file as described at this link - https://www.dell.com/support/kbdoc/en-us/000142454/how-to-update-the-bios-version-of-a-dell-server-using-efi-file-12g-13g-14g

Back up any data on the flash drive and then format it using these steps: open file explorer and right-click the USB drive, select Format and then these settings:
File System - FAT32

Volume Label - USB

check quick format.

Click start

Then follow these steps:

Download the Bios .efi extension file for your server from the Dell support site.

Copy the file to a USB device.

Note: If you are doing this locally, copy the file to a USB FAT 32 device format on the root of the drive. Alternatively, create an ISO file of the .efi file and mount it in the virtual media of the iDRAC. How to use the virtual media of iDRAC is explained in Using the Virtual Media function on iDRAC6, iDRAC7, iDRAC8, and iDRAC9.