Drive replacement procedure

Question

I have an EMC which I didn't setup, but its in a raid 5 with 8 disks.  1 disk failed, and we had a spare disk still new shrink wrapped.   I removed the bad drive, inserted the new one, and arrow went from orange to blue, blinked for a little bit, then back to yellow. Looking on screen refreshing throughout, the disk got recognized, said 'transitioning', then the status was removed. So I read this thread http://en.community.dell.com/support-forums/storage/f/3412/p/19466778/20185947.aspx#20185947 which talked about 'specific' disks, but think this is not the case as they had a spare one.   I am not in my co-lo right now to give the new one (it is installed right now but showing removed).  That above thread mentions a part # starting with 005 or 004, but looking at the existing drive I don't see that.   The drive that failed is; Seagate Barracuda ES 750GPart: 9BL148-090 I plugged that drive into an external, looked via FDISK and there are no partitions.  I don't know how the navisphere works, but can I simply try to create a partition, format it (do a disk check) and then just re-instert?   If so, what is the partition type? On the same question, is there anything I can do via the navisphere express software remotely, to try and format that disk, etc as were now running without a safety net. Thanks for all read/replies.

DELL-Sam L · Answer

Hello xkaliburx,

What happens when you insert the new drive the EMC san will spin the drive up to read the firmware on the drive. If it doesn’t read the EMC firmware on the drive then it will power the drive back down & mark it as removed. So what you will need to do is to confirm that you will need to find out if that drive# which normal starts with ST & will look similar to this (ST005049692). If you can find that # and you have access to EMC powerlink site you can go to the following link and it has the list of support harddrives that can go into their systems. https://powerlink.emc.com/nsepn/webapps/btg548664833igtcuup4826/km/live1/en_US/Offering_Technical/Technical_Documentation/All_CLARiiON_Disk_and_FLARE_OE_Matrices.pdf?mtcs=ZXZlbnRUeXBlPUttQ2xpY2tTZWFyY2hSZXN1bHRzRXZlbnQsZG9jdW1lbnRJZD0wOTAxNDA2NjgwNmYzZTEyLGRhdGFTb3VyY2U9RENUTV9lbl9VU18w

I will send you an email listed to your username that will have the PDF doc if you don't have access to powerlink.

Please let us know if you have any other questions.

xkaliburx · Answer

Thanks for the reply and email. Have to run out but will read a bit more tonight.

The drive that I removed is a seagate, but that part number is different;

ST3750640NS

There is also an EMC PN: 118032551 REV: A01

I am not sure if that helps at all, but I will take some time tonight to look at the doc you emailed (thanks again), and hopefully find a drive replacement sooner than later (and not $700 for a drive!) :)

~ Lance

tommo666 · Answer

google the part number 118032551 and you'll find one.

DELL|EMC Storage Forum

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