vulnerability remediation / account permission

Hello Je-M,

Here is a link to a kb that maybe of assistance.

https://dell.to/3A7QPDj

https://dell.to/2V9xUJs

https://dell.to/3A24Ty6

Hi,

What information are you looking for? We can continue to assist you here or you can call phone support.

Thank you for the KB.

May we know how can create an SR for the ESRS and what are the requirements to open Dell EMC support for ESRS concerns. We would like to know what is procedure. Appreciate your feedback.

Thank you!

Je-M

I need assistance for Dell-EMC support thru remote support or via phone for the remediation of vulnerabilities in ESRS. I need to know how to open a case or an SR for ESRS. do you need a Machine name and Serial number to proceed?

Je-M

Hi,

My country is the Philippines. How can we get the serial number of ESRS? and ESRS is underproduction of DELL-EMC?

Je-M

Try these phone numbers for the Philippines.

https://dell.to/2TVrnBr

Hello Je-M,

You will need the serial# to open a support case.  What country are you located in?

May we know if the ESRS is underproduction of DELL-EMC? or is it not the product of dell EMC?

Je-M

Yes it is our product. 

Do you have documents on how to update the version of ESRS? It was indicated in KB documents. Need to update the version to resolve the vulnerabilities issue?

Je-M

Try this link, you may need to be logged in. https://dell.to/3xlqNuk

Hi Dell Support,

 I already downloaded the latest 3.52 version ESRS VE on the dell website. But how can I run the file in the Management GUI to update the firmware? 

Thanks!

Je-M

Hi Dell Support,

 I already downloaded the latest 3.52 version ESRS VE on the dell website. But how can I run the file in the Management GUI to update the firmware? there is no upload the file and run it via GUI.

Thanks!

Je-M

try the steps here https://dell.to/3CUcGA4

Hi Dell Support,

Thank you for the link.

We need your assistants again for this alert " ESRS VE not connected to EMC" on how to resolve this warning. what are need to check to connected again. 

Thank you!

Je-M