Unsolved
This post is more than 5 years old
1 Message
0
17466
September 17th, 2010 16:00
Dell computer stuck in power save mode.
My dell computer is stuck in power save mode. I turn on my monitor it goes on turns black and the light goes yellow. I've unplugged everything and tried it again its still doing the same thing. the mouse is unresponsive and so is the keyboard. How can i get it to work?
No Events found!
Davet50
6 Operator
•
14.4K Posts
0
September 17th, 2010 18:00
It is possible that your video card has failed, rather then being in power save mode.
What happens when you power up the computer? Do you see the Dell splash screen? Do you see any front panel lights flickering
Mary G
6 Operator
•
20.1K Posts
0
September 18th, 2010 08:00
You should post your model computer and operating system for help with this. Check your diagnostic lights and post those too.
melissawoodruff
8 Posts
0
September 20th, 2010 17:00
I'm experiencing the exact same problem. Hope someone replies soon. Could it be the video card has gone bad? Thanks
Davet50
6 Operator
•
14.4K Posts
0
September 20th, 2010 19:00
Please read my first post as well as Mary G's post and then reply..
lovinhim11309
2 Posts
0
September 21st, 2010 17:00
I had the same problem I opened up my computer disconnected the wires cleaned it our where they go and replaced it. I did this one by one so i remembered where they plugged back in. I turned the computer on and off. did it about three times until I got the computer to work. I was told it could have been my video card failing when it just actually needed to be cleaned out.
chiemekaVI
2 Posts
0
May 12th, 2012 08:00
How can I clean it out? I am having this problem.
chiemekaVI
2 Posts
0
May 12th, 2012 08:00
Yes, i see the Dell splash screen, but then it just turns back black and when i move the mouse its not turning back on and my keyboard isnt lighting up.
Davet50
6 Operator
•
14.4K Posts
0
May 12th, 2012 10:00
try tapping the F12 key to enter the boot/options menu. If you see the menu select the diagnostics and run the tests. Alternately you can also try tapping the F8 key at the Dell splash screen and if the next screen comes up select the option to boot into Safe mode. See if it will boot up into safe mode.