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Dimension C521 BIOS 1.1.2 - Avoid
I've been checking the support download page for the C521 ever since I purchased my system in hopes a BIOS update would be released to fix my "slow audio" in Windows.
About a week or so ago Dell posted 1.1.1 Update BIOS...and then immediately pulled it because it caused the system to intermittently hang at the Dell Startup screen. They quickly and efficiently released BIOS version 1.1.2 to correct that problem. I never even saw or downloaded 1.1.1 so I wasn't worried about trying out 1.1.2.
Well unfortunately it looks likes BIOS 1.1.2 has the same issue. After I updated to it (following the instructions to the letter), my system would intermittently hang at the Dell Startup Screen. :(
I have since downgraded to the last working BIOS, 1.0.3. My system now boots correctly with no hanging.
I emailed Tech Support to let them know the problem with 1.1.1 remains in 1.1.2, but the response I got made it sound like they could care less:
"Thank you for contacting Dell Technical Support.
Thank you very much for taking the time to share your experience with us. Your comments and suggestions are very important and will us assist in making improvements.
Delighting customers is our top priority. We welcome your comments and suggestions. We assure you of our best services at all times.
The case number for this interaction is XXXXXXXXXX. The case has been documented and the contents of this case are available to all Dell support representatives. If you need additional assistance with this issue and you utilize our phone or chat support channels, please provide them with this case number. For additional assistance via e-mail, simply reply to this e-mail.
Thank you for choosing Dell."
SO, since they are going to file it in the "suggestion box," I thought that I would assist customers in my own way by letting them know to AVOID 1.1.2.
About a week or so ago Dell posted 1.1.1 Update BIOS...and then immediately pulled it because it caused the system to intermittently hang at the Dell Startup screen. They quickly and efficiently released BIOS version 1.1.2 to correct that problem. I never even saw or downloaded 1.1.1 so I wasn't worried about trying out 1.1.2.
Well unfortunately it looks likes BIOS 1.1.2 has the same issue. After I updated to it (following the instructions to the letter), my system would intermittently hang at the Dell Startup Screen. :(
I have since downgraded to the last working BIOS, 1.0.3. My system now boots correctly with no hanging.
I emailed Tech Support to let them know the problem with 1.1.1 remains in 1.1.2, but the response I got made it sound like they could care less:
"Thank you for contacting Dell Technical Support.
Thank you very much for taking the time to share your experience with us. Your comments and suggestions are very important and will us assist in making improvements.
Delighting customers is our top priority. We welcome your comments and suggestions. We assure you of our best services at all times.
The case number for this interaction is XXXXXXXXXX. The case has been documented and the contents of this case are available to all Dell support representatives. If you need additional assistance with this issue and you utilize our phone or chat support channels, please provide them with this case number. For additional assistance via e-mail, simply reply to this e-mail.
Thank you for choosing Dell."
SO, since they are going to file it in the "suggestion box," I thought that I would assist customers in my own way by letting them know to AVOID 1.1.2.
russell_314
706 Posts
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December 17th, 2006 19:00
Message Edited by russell_314 on 12-17-200603:59 PM
phusers
2 Posts
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December 25th, 2006 09:00
1.1.2 was suppose to fix this problem, Dell better get on it and actually fix this BIOS problem. I spend top dollar on my computers, and I buy quite a few a year, and I must say I am not too happy with this experience.
singularity2006
8 Posts
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December 27th, 2006 06:00
Majestic
9.4K Posts
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December 27th, 2006 13:00
Version: 1.1.2
Release Date: 12/6/2006
The following changes were made to BIOS revision 1.1.1 to create 1.1.2:
1. Fixed potential intermittent hang during power on.
phusers
2 Posts
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December 27th, 2006 18:00
What I did that seemed to work was shuffle around the usb connections. For some reason the usb wireless can't be on the top usb connections.
singularity2006
8 Posts
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December 27th, 2006 21:00
Majestic
9.4K Posts
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January 4th, 2007 15:00
for a download of that BIOS update.
System: Dimension C521
Version: 1.1.4
Release Date: 1/1/2007
The following changes were made to BIOS revision 1.1.3 to create 1.1.4:
1. Fixed issue where the USB keyboard would not work in the front ports when
a USB 2.0 hub was connected in rear USB port 2.
2. Reverted back to Nvidia integrated video BIOS from version 5.51.28.50.18
to 5.51.28.42.00. Video BIOS version 5.51.28.50.18 caused a
3. Updated AMD Agesa code from revision 2.6.11 to 2.8.00
*****************************************************************************
Message Edited by Majestic on 01-04-200711:23 AM
V_RocKs
11 Posts
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January 4th, 2007 23:00
singularity2006
8 Posts
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January 4th, 2007 23:00
atrac
5 Posts
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January 5th, 2007 02:00
Unfortunately, once I have booted, the devices do not work properly and I have to unplug and then replug them back in to work.
We live in a USB world these days...this is not acceptable. I realize it's not necessarily Dell's fault, but they need to put the heat on nVidia to get this fixed or offer some other type of solution.
I'm going back to 1.0.3 and will wait for the next "try."
singularity2006
8 Posts
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January 5th, 2007 03:00
Majestic
9.4K Posts
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January 5th, 2007 09:00
V_RocKs
11 Posts
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January 5th, 2007 14:00
atrac
5 Posts
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January 5th, 2007 16:00
I'll be sure to post my results...
Thanks for the tip!
atrac
5 Posts
0
January 6th, 2007 02:00
The clearing the CMOS tip is definitely the trick. Dell needs to add that step to the process (although it's going to be complicated to explain to a novice user).