(Revised) BSOD ERROR AFTER INSTALLING SBC/YAHOO DSL SOFTWARE

Problem:
* STOP or BSOD errors or other problems with Windows after installing the SBC Yahoo DSL software from the CD provided

Solution:
* Restart the computer
* At the first beep (older systems) or on the blue Dell screen (new systems), tap the F8 key (do not hold it down)
* At some point, the Advanced Options menu will appear
* Scroll to and select Safe Mode [Press the Enter Key]
* Select the first or only operating system [Press the Enter Key]
* Remove any SBC Software and Visual IP Insight entries from the Control Panel- Add/Remove Programs
* Reboot and see if the error has gone away. If not, run system restore

* Click Start- (All) Programs- Accessories- System Tools- System Restore
* Click "Restore my computer to an earlier time"
* Click Next, a calendar with a list of restore points will appear
* Click a day of the calendar preceding your problems, and then select the appropriate restore point in the list of restore points for that day
* Click Next
* Verify the information, and then click Next
* Once rebooted, verify that restoring the system has fixed your problem. If it has not, you may need to restore to an earlier restore point

* Go here for the Dell documentation

* You may also call SBC at 1-877-SBC-DSL5 and ask for Tier 2 support and they will assist in this.

Message Edited by DELL-ChrisM on 04-06-2005 02:22 PM