scan disk / zone alarm.

I just had this same problem and when I e-mailed ZA this is the message they sent me. I hope it helps.

"There may be a problem with your TrueVector service. ZoneAlarm is dependent on its TrueVector service to function properly. You may need to refresh the files associated with this service, especially after a networking change, OS change, or ZoneAlarm update.

First, check in the upper right-hand corner of the ZoneAlarm Pro Window. You should see an "All Systems Active" message in green letters (to the right of the lock).

If the panel is displaying "All systems Active" and ZoneAlarm is still not functioning properly, it is possible that some files have become corrupt. To repair this problem, please follow these steps. Please note that this will remove your program permission settings (so you may want to make note of them), but re-establishing them is a simple process.

If any of the steps below does not apply to you, or you are unable to perform the function listed, please continue to the next step.

1. Open the ZoneAlarm program, go to the OVERVIEW >> PREFERENCES tab, and make sure the Load At Startup box is UNchecked.

2. REBOOT - You should now have no ZoneAlarm processes running on your system.

3. Open the Internet Logs directory (in 95/98/ME this will be "c:\windows\internet logs", in NT and 2000 it will be c:\winnt\internet logs, in Windows XP it could be either of these folders). If you need to keep a copy of old alerts, copy the ZAlog.txt file to another location first - then delete ALL files in this folder.

4. Empty your Recycle Bin.

5. REBOOT

6. You will need to start ZoneAlarm manually. (Click Start, Programs, Zone Labs, ZoneAlarm). ZoneAlarm will start up again with a fresh database. Each program should ask for access again if the files were properly deleted.

7. Be sure to REcheck anything you unchecked earlier.

NOTE: If you received an error message upon deleting the files, the original programs remain in the Programs list, or if the problem persists after this, removing the files in Safe Mode will allow you to delete the files properly. If you need further help with this, please reply to this email keeping all text intact as we do not archive previous emails."



aps
Dell Dimension 4100
Windows ME
1000 megahertz Intel Pentium III
BIOS Version 8
128MB 133MHz SDRAM
32MB NVIDIA TNT2 M64 AGP Graphics Card
20 GB ULTRA ATA-100 HARD DRIVE
V.90/56kTelephony Modem
12X DVD Rom
SB Live!
Altec Lansing ACS340-Speakers
100 MB Zip Drive
IE Version 6
Outlook Express Version 6
Zone Alarm Pro Version 3
Cable Modem

henryhll, please let me know how you make out with Zone Alarm. I am beginning to think that the problems I am having with my computer are due to Zone Alarm. I have the Pro version 3.

aps
Dell Dimension 4100
Windows ME
1000 megahertz Intel Pentium III
BIOS Version 8
128MB 133MHz SDRAM
32MB NVIDIA TNT2 M64 AGP Graphics Card
20 GB ULTRA ATA-100 HARD DRIVE
V.90/56kTelephony Modem
12X DVD Rom
SB Live!
Altec Lansing ACS340-Speakers
100 MB Zip Drive
IE Version 6
Outlook Express Version 6
Zone Alarm Pro Version 3
Cable Modem

henryhll,


Start>run>type "msconfig" ( no quotes ) >startup tab and be sure you have True Vector checked. Reboot when prompted.

Right click on the ZA icon in your system tray and Restore ZoneAlarm control center and go to configure. To the right of the Zone Labs icon you should see TrueVector driver is loaded. If not repeat the above instructions.


Post back and let us know how you made out.










Blessed are they who can laugh at themselves, for they shall never cease to be amused...


creeper

Dell Dim.l866r
Windows Me
Intel Pentium III
864 Mhz
512 MB SDram
IE 5.5 SP2
NAV 2001
ZoneAlarm 2.6.362
Epson Stylus Photo 820
Dial-up 56k Modem
Ad-Aware

okay, everything is loaded okay, msconfig states true vector, and zonealarm
both start at boot up, so thats okay. also after going to z.a.alarm center/ to configure/ true vector is loaded and ready to go, i have no problem with z.a starting and doing it's thing everyday, it works wonderfully, what the problem is, or maybe it's not a problem after all is this ... after right clicking z.a. in the task bar and choosing shut down z.a, in order to do my disk scan, and de-frag function, and then finishing everything. how do i get the z.a. icon to come back in the task bar? or better yet how do i restart z.a?. without the start/ programs/zone alarm, then after clicking the z.a. function, and the icon comes back but with a big X in it, so now that i have the icon back, and to get rid of the X i have to re-boot? maybe after doing scan disk and de frag, and in order to enable zone alarm, just go ahead and re-boot, is that the way it's suppose to work??
thanks again, henryhll






windows M E
8100 p4 1.3
256 mb rdram p.c.800..
n.a.v 2001
zone-alarm 2.6 362 free version
road runner broadband.
toshiba modem pcx 1100u
internet explorer 5.5- S.P.2
nothing else special.
but special to me.

Henry, I find the ZA "TrueVector" engine tough to kill either with C-A-D or "EndItAll" on my computer. That said, I've found I also have no trouble running Scandisk and Defrag with ZA running so I don't even bother any more.

If your computer does require you to kill it to run your maintenance procedures you may have better luck (less problem with TrueVector) if you open the main ZA panel and on the "Configuration" tab, uncheck the option to run ZA at boot. On next boot, it will not load and you can disable anything else necessary and proceed to run your maintenance. If you do this, don't forget to open ZA and recheck the startup option and reboot when finished with maintenance.

In Remembrance... Theme From Apollo 13

henryhll,

It should come thru start>programs>ZoneAlarm.

Try rebooting and see if it helps. In the event that you are still having problems this link to ZA will help you refresh the data base.

http://www.zonelabs.com/services/support_issues.htm#11issues








Blessed are they who can laugh at themselves, for they shall never cease to be amused...


creeper

Dell Dim.l866r
Windows Me
Intel Pentium III
864 Mhz
512 MB SDram
IE 5.5 SP2
NAV 2001
ZoneAlarm 2.6.362
Epson Stylus Photo 820
Dial-up 56k Modem
Ad-Aware

Blessed are they who can laugh at themselves, for they shall never cease to be amused...


creeper

Dell Dim.l866r
Windows Me
Intel Pentium III
864 Mhz
512 MB SDram
IE 5.5 SP2
NAV 2001
ZoneAlarm 2.6.362
Epson Stylus Photo 820
Dial-up 56k Modem
Ad-Aware

thanks joe , i'll just leave it on while i scandisk and de-frag from now on, the only reason i wanted to shut it down was because while i was doing a (thorough) scan which took 1 hour and 15 min's to complete, and only once the scan was interrupted because i was pinged, and it set the scan back a few minutes, only then i decided to shut z.a. temporally down. but now after trying it again, right clicking z.a.and shutting it down again and doing again what creeper suggested, start /programs/
zone alarm, and clicking it again, zone alarm comes up with no problem, so what happen earlier? i don't know. thanks for all the input though.
sincerly henryhll.

windows M E
8100 p4 1.3
256 mb rdram p.c.800..
n.a.v 2001
zone-alarm 2.6 362 free version
road runner broadband.
toshiba modem pcx 1100u
internet explorer 5.5- S.P.2
nothing else special.
but special to me.


Message Edited on 05/30/02 08:56PM by henryhll

henryhll,

I always keep ZA up and running when I do a scandisk or defrag and have never had a problem with it interfering. I do not log any alerts to disk which might be a cause of interference with those programs which need exclusive use of the disk.

I have also found that there were times when true vector service had trouble loading on my machine if I tried after the initial bootup. I have a cable modem and somehow I seem to think that true vector needs to get in their first most of the time in order to be fully loaded but I have also sometimes started ZA afterwards and it has been fine.


Joe




Message Edited on 05/30/02 08:19PM by joecapp

thank you creeper, thank you dan, good idea
henryhll

windows M E
8100 p4 1.3
256 mb rdram p.c.800..
n.a.v 2001
zone-alarm 2.6 362 free version
road runner broadband.
toshiba modem pcx 1100u
internet explorer 5.5- S.P.2
nothing else special.
but special to me.


Message Edited on 05/30/02 08:15PM by henryhll