zz top

Sarah, have you did a restore from system's restore?
just a thought


CJ

Hi Sahra88888,
First ZZTOP is not a diagnostics program and second If you are succeful in running it you will have just formated your harddrive. Its job is to restore your system to like when you first recieved it. I t normally works only on newer machines because other programes like defrag over write it.

Fresh gear......

If ZZTOP doesn't work and you are not using WinME with the system restore function enabled, then you are most likely going to have to do a full disk format and manual restore of the OS and software envirionment. It's not hard, but a bit time consuming. That's why Dell included all those software and restore disks in the box with your system. These things happen. Call the Dell 800# to have someone talk you through this if you are not sure how. Good luck. edlib

Try this.

Make a boot disk, leave it in the A drive and reboot. When you get to the A:\ prompt change to a C:\ prompt. At the C:\ prompt type
zz -zzdump (zz"space"-zzdump)

Did that to my Dimension 8100 w/WinME and it didn't format and I didn't lose any installed programs. See below for an email talk I had with Dell tech support.

(The original message is at the bottom)

From: support@dell.com
Date: Sun 04 Feb 2001 18:48:38 CST

M.B.
No warranty problems there, you just refreshed the image of the
Hard Drive.
I would guess you may just be seeing server busy issues. We
have a lot of users out there! Stick with it : )

Regards,
Tom
Sunday - Thursday 2pm - 11pm
~DTC90854
* * * * * * * * * * * * * *

Thanx, Here's my next question tho: what is the difference between using
zztop at the command C:\ prompt in dos and using the zz -zzdump
I mean did the zz -zzdump change some factory settings rendering my warranty
void? or is it simply an override setting for zztop?
Just curious. Everything seems to be working again BUT...
That doggoned Resolution Assistant still doesn't function properly. The
images won't display and half the time I get "no system info" when I click
on fix my comp?
Hope you guys get the bugs worked out, it seems like a pretty useful tool
for comp problem solving.
M.B.
* * * * * * * * * * * * * *
From: support@dell.com

Date: Sun 04 Feb 2001 17:26:02 CST

Good work M.B.
That sets the computer to original configuration. Glad you were
able to resolve it.

Regards,
Tom
Sunday - Thursday 2pm - 11pm

* * * * * * * * * *

Thanx for the info but I found a solution on the Dell Talk postings.
at a dos prompt type
zz -zzdump
Seemed to work?

M.B.

* * * * * * * * * * * * * * *

From: support@dell.com
Date: Thu 01 Feb 2001 14:52:10 CST

Hello M.B.

Thank you for contacting Dell E-Support & Service (ESS) Technical
Support.

I understand you are asking about Dell RA connection. The Dell
Resolution Assistant displays error messages when it cannot connect
to Dell technical support. The following list explains some of
the error messages that can be seen and how to respond to them.

No Connection on Startup

Check to make sure that you specified the correct hostname for
Dell technical support when you installed the Resolution Assistant.
If the hostname is correct, contact Dell technical support to
check for network problems. Ensure that you do not have the Don't
connect to support provider option selected in the Support Tuner.

Connection Lost

Make sure that your network settings and/or dial-up network settings
are correct. If they are, ask your Internet Service Provider
and Dell technical support to check for network problems. Ensure
that you do not have the Don't connect to support provider option
selected in the Support Tuner.

Connection Status Shows an Hourglass

The hourglass means that the Resolution Assistant is attempting
to make a connection. You usually see the hourglass only when
the network is slow or you are on a slow modem connection.


Server Error When Submitting a Server Request

There is a problem with the Motive Server configuration. Contact
Dell technical support online at http://support.dell.com.

Respectfully,
Tom Donovan
Sunday - Thursday 2:00pm to 11:00pm

* * * * * * * * * * * *

If your Dell Dimension system shipped after
September 2000, then you can interact with a live
technician via Resolution Assistant!

To access Resolution Assistant:

Without Solution Center:

Double-click the Dell Resolution Assistant icon
on the Desktop or Click Start | Programs | Dell Applications | Dell
Resolution Assistant | Dell Resolution Assistant

With Solution Center:

Double-click the Dell Solution Center icon on the
Desktop
Click Support on the left side of the window
Then click the arrow next to Fix My Computer to
start Resolution Assistant
or
Click Start | Programs | Dell Solution Center |
Solution Center
Click Support on the left side of the window
Then click the arrow next to Fix My Computer to
start Resolution Assistant

Keep in mind, you will be communicating with a
LIVE technician throughout the entire process
once RA is accessed and the quality of support is
further enhanced.

***********************************************
Topic: Other/Don't Know

Topic Description: My Dell resolution assistant won't connect to the
site, when I try to connect the page displayes

ERROR: UNABLE TO CONNECT "Connection refused"
--------------------------------------------------------------------------------
Description: Connection refused "

What do I do to re-install and get this program to work? Or is this
just an error on the server end?
Thanx M.B.

Mister Bill

---

To err is human,
but when the eraser wears out before the pencil,
you're overdoing it.
~Anonymous