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August 28th, 2007 03:00

DX 6.2 very strange behaviour

Hi Guys,

anyone had the following problems.
I installed a DX6.2 into a clustered fileserver, and has the following problem.
1. Folder renaming/deleting is not possible, when a user create a "New Folder" then it is impossible to rename or delete it. Workaround failover to the other node.
2. DX service crash, user see the purged files 0kb size, and can not retrieve it from archive.
Workaround restart DX service in cluster manager.

Currently I can not connect the errors to one node, but I am on it.
Any ide, I have support cases on booth problem, before you as it.

Krisztian

4 Posts

September 13th, 2007 14:00

Hi,
What kind of media do you use? When a media wit retention is used you cannot rename folders, files etc. even when those files arent protected with retention. You can override this behavior with an option "Disable folder rename check" on the Options tab of the
Extended Drive Properties.
Please look at page 33 of Administrator Guide. You will find detailed information.
kind regards,
Michal

129 Posts

September 19th, 2007 16:00

Hi,

Media is Centera, so folder rename is not a problem, I set this option. The support is working on it. We will see.

Krisztian

129 Posts

November 5th, 2007 07:00

Just updating my post.

Support suggested patch2 and a hotfix, they pointed out that customer has a lot of very long (more than 255 chars) paths.

2 Posts

January 9th, 2008 01:00

Did you ever get this sorted out ? We are running into the same kind of problems, however we are NOT using Centera nor Clustering.

Are you running an antivirus ? If so, could I ask which one, we are running Kaspersky

129 Posts

February 22nd, 2008 05:00

Sorry to replying so late, but I was busy working on this case with customer and EMC.
It seems in our case the problem is a memory leak in DX, and fix coming in SP4.

Not Kaspersky I am sure. It is Symantec.

If you check the forum topic you will realize that other peoples have this problem too.

October 12th, 2008 12:00

Hi,

I am having the same problem mentioned above. Did you find a fix to the problem renaming folders?

Regards
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