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767
November 13th, 2007 07:00
DX Hardware Errors, spefically 16042
Hi everyone,
We've been getting a lot of support calls lately in which users are getting frequent hardware errors in DX. The scenario has been similar for several different customers, and seems to be intermittent. The error we see the most is 16042, which seems to translate to some sort of hardware error when trying to read or write. Sometimes the errors go away for a few days, sometimes rebooting everything helps, as well as clearing statistics and forcing a drive scan. But no matter what we do the same errors seem to reappear over the course of a few days/weeks/or sometimes months. We have been placing hardware calls also, but according to the vendor the hardware often checks out fine. We are mainly using Plasmon or HP jukeboxes and single disk optical devices. The issues don't seem to be common to a particular device, so we are starting to wonder if this isn't something with DX/MediaStor.
I have tried everything I can find here on the knowledgebase and we still haven't been able to resolve these problems for all affected customers. Luckily in most cases DX is still "working" (the files will eventually write) but the error messages and constant need to clear statistics is quite annoying. Has anyone encountered the same thing? Any suggestions?
We've been getting a lot of support calls lately in which users are getting frequent hardware errors in DX. The scenario has been similar for several different customers, and seems to be intermittent. The error we see the most is 16042, which seems to translate to some sort of hardware error when trying to read or write. Sometimes the errors go away for a few days, sometimes rebooting everything helps, as well as clearing statistics and forcing a drive scan. But no matter what we do the same errors seem to reappear over the course of a few days/weeks/or sometimes months. We have been placing hardware calls also, but according to the vendor the hardware often checks out fine. We are mainly using Plasmon or HP jukeboxes and single disk optical devices. The issues don't seem to be common to a particular device, so we are starting to wonder if this isn't something with DX/MediaStor.
I have tried everything I can find here on the knowledgebase and we still haven't been able to resolve these problems for all affected customers. Luckily in most cases DX is still "working" (the files will eventually write) but the error messages and constant need to clear statistics is quite annoying. Has anyone encountered the same thing? Any suggestions?
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