
UNSOLVED
WB7022 USB 3.0 Not Detected
I am utilizing a Dell WB7022 and a Microsoft Surface Laptop 7th Edition. When I go into Dell Display and Peripheral Manager (DDPM) I see that USB 3.0 is not being detecting precluding many of the reasons to own this webcam. I generally run this through a USB 4 Thunderbolt doc (CableMatters 107054) but I have tried plugging directly into the USB 3.2 port on the surface laptop as well as using the USB 4.0 port and USB 4.0 cable to directly plug the webcam into the laptop (I have tried restarting DDPM and the laptop completely between tests). I have uninstalled DDPM and reinstalled making sure to use the Windows 11 Arm installer as well as checked for surface laptop firmware and OS updates, installing and restarting as needed. In all tested hardware and software configurations, it has the same issue. I have checked to make sure the USB port is otherwise detecting and negotiating correctly using USBTreeView and it seems to be doing so (similar read out for all hardware configurations)
========================== Summary =========================
Vendor ID : 0x413C (Dell Inc.)
Product ID : 0xC015
Manufacturer String : "Chicony Tech. Inc."
Product String : "Dell Webcam WB7022"
Serial : "874D30646241"
USB Version : 3.2 Gen 1 (aka USB 3.0 - 5 Gbit/s)
Port maximum Speed : SuperSpeed
Device maximum Speed : SuperSpeed
Device Connection Speed : SuperSpeed
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