SCV2000 storage keep disconnecting!!!

Question

Hi All,

I have DELL server R730 attached with San storage SCV2000, this san had 7 Disks, one of them was a spare, my friend remove the spare disk from the san, and after a while the storage keep disconnecting randomly, each time I need to restart the controller then restart the server, to see all partitions again, I checked the storage founding Tiers are getting full space

we set back the spare disk to the storage, but it didn't recognize the disk, is there any solution how I can fix this issue without need the spare disk, or how I can let the storage see the disk.

Bellow, it's an old screenshot for the storage where the spare disk was

I really need help, the system keep down 2-3 time everyday, and I can't do anything !!!!

DELL-Sam L · Answer

Hello AhmadZuhair,

When you pulled the spare drive did you use the wizard to remove the drive or did you just go up to the system and remove it? With a SCv2000 you need to have a minimum of 6+1 drives. Looking at the picture you only had 7 drives and when you removed the drive you broke the minimum configuration. Here is the link to the user’s guide that list out the minimum drives needed for each tier. https://dell.to/338YQbU.

You will need to call into support so that we can add the drive back in & get the system stable.

AhmadZuhair · Answer

Hi DELL-Sam L thanks for the replying, unfortunately we removed the Disk without using the Wizard, so to solve this issue, we need to add the missed Drive, to let the configuration back again, and make the storage stable ? I already added one, but the storage didn't recognize it, when I inserted it, the green light Lit, I tried to scan it from EMC manager by right click on the Disks, then Scan Disks, nothing happened, the light keep solid, no blinking. any clue about this issue, do you think the Drive is damaged ? Thanks in advance.

DELL-Sam L · Answer

Hello AhmadZuhair,

You need to add a drive back in again as you need to have 7 drives as a minimum in your SCv2000. You can use the disk wizard to add the drive back in. If the wizard doesn’t add the drive back in, then you will need to contact support as we will need to use secure shell to fix this issue.

ECS

SCV2000 storage keep disconnecting!!!

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