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132 Posts

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December 27th, 2023 16:08

Unable to login

Hi all,

I have recovered two ECS Gen2 4-node systems from a customer and we are now trying to check they are working ok. After connecting public/private network with the Arista switches I can successfuly access via SSH to all nodes but I am not able to access GUI.

After sniffing traffic I found each node was asking to a DNS server the name of the other nodes so I added all these entries manually on each node. Now I can access to ECS login portal but after I enter the username and password I have to wait a while and then appears this message. Same behavior with all nodes.

Maybe someone knows what's wrong.

Moderator

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9.4K Posts

December 28th, 2023 14:02

Hi,

Thanks for your question.

Try resetting the gui.

pidof ecsportalsvc; kill `pidof ecsportalsvc`; pidof ecsportalsvc

If that doesn't work you may need to call in to phone support to have them check some other things.

Let us know if you have any additional questions.

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