Unsolved
1 Rookie
•
1 Message
0
16
Dell Command Monitor - proxy
In the 10.10.1 users guide for Command Monitor, it states that Command Monitor by default uses the default proxy from IE (Internet Options in Control Panel):
We have a proxy set up in the Internet Options panel, but Command Monitor doesn't pick it up. And when we manually refresh the warranty details, it doesn't work.
However, when I manually set the proxy settings in Command Monitor, it refreshes fine.
I am wondering if there is a bug with Command Monitor picking up the default proxy settings.
I will note we've been using the same proxy setting and settings for years with other applications without issue.
anniedrews
1 Rookie
1 Rookie
•
1 Message
0
May 2nd, 2024 21:53
Dell Command Monitor isn't automatically picking up the proxy settings from Internet Explorer, despite your manual setup working fine. Here are some concise steps you can take to troubleshoot this:
Check Compatibility: Make sure Dell Command Monitor is up to date and compatible with your current operating system and version of Internet Explorer.
Review Permissions: Ensure that Command Monitor has the necessary administrative rights to access system settings.
Examine Proxy Scripts: If you use a configuration script for the proxy in Internet Explorer, verify that it's accessible and functioning correctly.
Look at Logs: Review the logs from Dell Command Monitor for any error messages or clues.
Contact Dell Support: If the issue persists, contact Dell support. It might be a known issue with a solution or workaround.
Manual Setup as Workaround: Continue setting the proxy manually in Command Monitor as a temporary workaround while you seek a more permanent solution.
https://ehallpass.vip
(edited)