15 Posts
0
3534
DCU-cli.exe Fails to install Intel-9560-9260-8265-7265-3165-Wi-Fi-Driver_2MMMT_WIN_22.30.0.11_A27_04
in most cases it shows its downloading then gets skipped for installation or errors 1002 if its the only available. Even running in the GUI produces errors of unable to install
attempting to install manually does not resolve and driver just attempts repair.
Latitude 5590
18HQRQ2
Log from DCU-CLI
[2021-09-09 15:47:56] : The computer manufacturer is 'Dell'
[2021-09-09 15:47:56] : Checking for updates...
[2021-09-09 15:47:57] : Determining available updates...
[2021-09-09 15:47:57] : The scan result is VALID_RESULT
[2021-09-09 15:47:57] : The results were returned from the cache
[2021-09-09 15:47:57] : RESULTS_FROM_CACHE is flagged in the scan results
[2021-09-09 15:47:57] : 1 updates were selected. Download Size: 50.4 MB
[2021-09-09 15:47:57] : [1] 2MMMT, Intel 9560/9260/8265/7265/3165 Wi-Fi Driver, 22.30.0.11
[2021-09-09 15:47:57] : Scanning system devices...
[2021-09-09 15:47:57] : Downloading updates (1 of 1), 0 bytes of 50.4 MB transferred (0.00%)...
[2021-09-09 15:47:58] : Downloading updates (1 of 1), 5.1 MB of 50.4 MB transferred (10.05%)...
[2021-09-09 15:47:59] : Downloading updates (1 of 1), 11.8 MB of 50.4 MB transferred (23.43%)...
[2021-09-09 15:48:00] : Downloading updates (1 of 1), 18.8 MB of 50.4 MB transferred (37.19%)...
[2021-09-09 15:48:01] : Downloading updates (1 of 1), 26.6 MB of 50.4 MB transferred (52.67%)...
[2021-09-09 15:48:02] : Downloading updates (1 of 1), 33.3 MB of 50.4 MB transferred (66.06%)...
[2021-09-09 15:48:03] : Downloading updates (1 of 1), 40.6 MB of 50.4 MB transferred (80.55%)...
[2021-09-09 15:48:04] : Downloading updates (1 of 1), 47.2 MB of 50.4 MB transferred (93.56%)...
[2021-09-09 15:48:05] : Downloaded updates (1 of 1)., 50.4 MB of 50.4 MB transferred (100.00%)...
[2021-09-09 15:48:07] : Downloaded updates (0 of 0)., 50.4 MB of 50.4 MB transferred (100.00%)...
[2021-09-09 15:48:07] : Finished installing the updates.
[2021-09-09 15:48:07] : 1 update(s) failed to install.
[2021-09-09 15:48:07] : [1] 2MMMT, Intel 9560/9260/8265/7265/3165 Wi-Fi Driver, 22.30.0.11
[2021-09-09 15:48:08] : Execution completed.
[2021-09-09 15:48:08] : The program exited with return code: 1002
[2021-09-09 15:48:08] : State monitoring instance total elapsed time = 00:00:12.0794235, Execution time = 17mS, Overhead = 0.148714050798865%
[2021-09-09 15:48:08] : State monitoring disposed for application domain dcu-cli.exe
downloaded installer.exe also tried to install via /s /i switches before running DCU. Just wants to repair, and rescanning with CLI shows it as available.
Causes taskseq to error out.
aeiou.yxh
3 Posts
1
September 26th, 2021 06:00
Just wanted to quickly mention that it appears as though they've fixed the issue.
I tried running the Dell Command | Update check application this morning. It properly downloaded and installed the aforementioned "Intel-9560-9260-8265-7265-3165-Wi-Fi-Driver" without issue. No restart required.
My system now shows this driver as Version 22.30.0.11, as it should.
Thanks to EDUHoopla for conveying the importance of this issue to Dell. Your attempts were not in vain, even if they didn't fix it as quickly as we may have hoped.
EDUHoopla
15 Posts
0
September 9th, 2021 16:00
swtiches used: /applyUpdates -updateType=driver,firmware,others,application -reboot=disable
EDUHoopla
15 Posts
1
September 9th, 2021 16:00
Looking at the activity log in the GUI of Dell Command | Update Driver_2MMMT is not signed so it is skipped...
aeiou.yxh
3 Posts
0
September 13th, 2021 10:00
I'm experiencing the very same issue. I have not experienced any type of problem with the Dell Command | Updates program before.
I don't know if this will be helpful at all, but here is my system info:
Dell OptiPlex 3050
C44HZV3
DEVICE ID
BA29DA7A-4611-42FE-B03C-E5B37CFA5F24
PRODUCT ID
00330-51848-15033-AAOEM
Microsoft Windows 10 Pro (x64)
20H2
2020-06-21
10.0.19042
Windows Feature Experience Pack 120.2212.3530.0
BIOS
1.17.0
PROCESSOR
Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz 3.41 GHz
RAM
8.00 GB (7.89 GB usable)
Intel(R) HD Graphics 630
27.20.100.9664
5912
AMD Radeon RX 550
17.500.32
699F
Intel(R) 200 Series Chipset Family PMC
10.1.18019.8144
A2A1
Realtek PCIe GBE Family Controller
17.500.32
8168
High Definition Audio Controller
10.0.19041.1081
AAE0
Intel(R) Chipset SATA/PCIe RST Premium Controller
17.9.6.1019
2822
Intel(R) 200 Series Chipset Family PCI Express Root Port #5
10.1.18019.8144
A294
Intel(R) Xeon(R) E3 - 1200/1500 v5/6th Gen Intel(R) Core(TM) PCIe Controller (x16)
10.1.18019.8144
1901
Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)
10.0.19041.1081
A2AF
Intel(R) 200 Series Chipset Family LPC Controller (B250)
10.1.18019.8144
A2C8
Intel(R) 200 Series Chipset Family SMBUS - A2A3
10.1.18019.8144
A2A3
Intel(R) 200 Series Chipset Family PCI Express Root Port #7
10.1.18019.8144
A296
Intel(R) 200 Series Chipset Family Thermal subsystem
10.1.18019.8144
A2B1
High Definition Audio Controller
27.20.100.9664
A2F0
Intel(R) Management Engine Interface #1
2105.15.0.2157
A2BA
Intel(R) Dual Band Wireless-AC 8265
21.110.2.1
24FD
Intel(R) Xeon(R) E3 - 1200 v6/7th Gen Intel(R) Core(TM) Host Bridge/DRAM Registers
10.1.18019.8144
591F
AMD High Definition Audio Device
17.500.32
AA01
Intel(R) Display Audio
27.20.100.9664
280B
Realtek(R) Audio
6.0.1.8555
0255
Dell Command | Update for Windows 10
4.3.0
Dell Digital Delivery Services
4.0.92.0
Intel(R) Wireless Bluetooth(R)
21.110.0.3
Intel(R) Wireless Bluetooth(R)
22.30.0.4
Intel(R) Optane(TM) Pinning Shell Extensions
17.9.6.1019
Intel(R) iCLS Client
1.61.251.0
Generic software component
10.0.19041.1
5DCEB103-DD64-403C-A17C-94FC5F917A9C
Waves Audio Effects Component
3.2.0.81
Intel(R) Graphics Command Center
27.20.100.9664
100.9664_VEN8086_IGCC
Intel(R) Graphics Control Panel
27.20.100.9664
100.9664_VEN8086_GFXUI
Intel(R) Dynamic Application Loader Host Interface
1.38.2020.805
3C4852D6-D47B-4F46-B05E-B5EDC1AA440E
Intel(R) Optane(TM) Memory and Storage Management Component
17.9.0.1
DellInc.DellSupportAssistforPCs
3.5.13.0
htrsf667h5kn2
AppUp.IntelOptaneMemoryandStorageManagement
18.1.1020.0
8j3eq9eme6ctt
DellInc.DellCommandUpdate
4.3.12.0
WavesAudio.WavesMaxxAudioProforDell
1.1.131.0
fh4rh281wavaa
AppUp.IntelGraphicsExperience
1.100.3370.0
8j3eq9eme6ctt
Dell DBUtil Removal Utility
0.0.0
DellOrHighWater
3 Posts
2
September 13th, 2021 18:00
Hi EDUHoopla,
I had the same issue with my OptiPlex 7050 Micro.
My manual install was a success. Did you Retry Download and save the file from Dell>Support>Drivers & Download?
If you had installed from there, you should go to Device Manager & check up on your Wireless AC card Properties & compare the Driver Version to the one listed in the "Importation Information" section as shown above
.
I hope this helps.
DellOrHighWater
3 Posts
0
September 13th, 2021 18:00
OK...looks like you have looked under the hood... please ignore my reply above. Now I am paranoid.
gavinjpringle
2 Posts
1
September 14th, 2021 01:00
I had the same issue when installing via SupportAssist; however, I was able to install directly (download and install by hand) by searching the dell website for "INTEL-SA-00473" which led me to https://www.dell.com/support/home/en-uk/drivers/driversdetails?driverId=2MMMT&ref=supp_lithium
EDUHoopla
15 Posts
1
September 15th, 2021 05:00
Yes they match however, im deploying this to about 1,600 machines haha So i cant be doing this manually for all of them. Its really interesting as the DCU will flag as the driver being needed even if its already up to date. The error is with Dell's repository in my opinion, and i have a ticket open with their engineers.
Will update on what they say!
EDUHoopla
15 Posts
1
September 15th, 2021 05:00
For sure! however, even after attempting a manual install the Intel Driver 2MMT Dell Command update still flags as it being needed and then fails.
Same issue persists. today but i would also like to add this error:
-
2.3.0.36
DellCommandUpdate
Normal
2021-09-09T19:34:52.1482777-04:00
Update.Operations.UpdateOperation.Download
Downloaded 'Intel 9560/9260/8265/7265/3165 Wi-Fi Driver' [52893544 Bytes]
-
2.3.0.36
DellCommandUpdate
Normal
2021-09-09T19:34:53.3315898-04:00
Update.Operations.UpdateOperation.Download
Package 'Intel 9560/9260/8265/7265/3165 Wi-Fi Driver' [ https://downloads.dell.com/FOLDER07048787M/7/Intel-9560-9260-8265-7265-3165-Wi-Fi-Driver_2MMMT_WIN_22.30.0.11_A27_04.EXE] is not signed.
-
2.3.0.36
DellCommandUpdate
Normal
2021-09-09T19:34:53.3360458-04:00
Update.Operations.UpdateOperation.Download
Failed, deleting Package 'Intel 9560/9260/8265/7265/3165 Wi-Fi Driver' [FOLDER07048787M/7/Intel-9560-9260-8265-7265-3165-Wi-Fi-Driver_2MMMT_WIN_22.30.0.11_A27_04.EXE]
-
2.3.0.36
DellCommandUpdate
Normal
2021-09-09T19:34:54.3134189-04:00
Update.Operations.UpdateOperation.Apply
[1] package(s) could not be downloaded.
-
2.3.0.36
DellCommandUpdate
Normal
2021-09-09T19:34:54.3134189-04:00
Update.Operations.UpdateOperation.Apply
Package 'Intel 9560/9260/8265/7265/3165 Wi-Fi Driver' not downloaded, skipping apply
EDUHoopla
15 Posts
1
September 17th, 2021 07:00
Dell said the issue might be fixed next Thursday.
Learned that they do changes to the repo then! which explains why I was good until Friday when they updated/changed something on that drvier (Or forgot ot update hte cert or something)
Just happy i was in test phase still and not Prod..whew
Sent my findings yesterday after getting stuck in Teir 1 purgatory for 4 days!!! We have over 5K dell Endpoints, woof if I was in productoin id be burning right now!
aeiou.yxh
3 Posts
0
September 17th, 2021 07:00
Ditto!
DellOrHighWater
3 Posts
0
September 17th, 2021 07:00
Different league, different ball game. Just realised I am in the wrong area. (Notices "Enterprise Support". Wonders how I ended up here) Thank you for not flaming a newb to my first response. Hope Dell finds a fix to this soon. I'll let myself out.
EDUHoopla
15 Posts
2
September 17th, 2021 12:00
update before i go home.
Dell is still fighting me on this, they had me use my afternoon reinstalling a Dell OEM image on my endpoint since they didn't have one to test.
Guess what Driver is still not signed and won't install on your OEM image. Bringing it home to ensure it isnt the network, but i have been seeing this on mutiple sites/days now.
EDUHoopla
15 Posts
0
September 28th, 2021 08:00
Yes I was told officially fix on Oct 1st, but the error should be subsided now. Bench testing is looking good! problem was with their catalog. Also learned DCU will mark a driver as needed for 30 mins then it will flush out if you manually updated, which explains DCU flagging the driver as needed even after i manually installed...