Equallogic SAN PS100 Reset

This unit is definitely out of support, so I assume the HIT kit would only be accessible through a support contract, correct?  Am I correct, that the Cisco blue console cable won't work?

Thanks for the quick reply Don!!

Alright, so I made my own cable and was able to connect to the SAN.  It worked great Don, thank you!!

So I entered the command 'reset' followed by enter the DeleteMyDataNow and the unit rebooted.  But now I can't get any further, as it holds up at the following prompt.

SP:1362093963.15:emm.c:2127:INFO:28.2.30:Control modules have completed initializing, and failover is now operational.

82:57:SP:28-Feb-2013 18:26:43.220058:cache_driver.cc:1002:INFO:28.2.39:Active control module cache set to write-back mode.

What does this mean?  I'm just trying to get access to the GUI, so I can rebuild this entire SAN.  Did I brick this unit? 

Morning Don!

I'm actually unable to get to a prompt.  It's currently showing what I showed above, and anything I press it does nothing at the prompt.  If I switch the serial cable to the secondary controller, I can login and get to the menu.  But of course I can't really do much off the secondary.  Isn't that odd?  I've actually let it sit at this prompt overnight.  I've tried enter, ctrl p, esc ...all kinds of key combinations.

Any ideas?  I hope I didn't brick the unit :/

For whatever reason, I can’t type anything when it says LOGIN:

I just failed over to the secondary controller, by slightly pulling out the other controller and it did its thing in displaying logs.  I’m on the LOGIN: prompt but it’s not accepting anything I type.  It’s like I’m locked out, or my keyboard doesn’t work, yet I just logged in previously to the secondary controller.

So I did another reboot just now, and I got a login prompt but I wasn’t able to type anything.  After about 5 seconds or so, it continued with the status messages.  Please see below:

#########################################################

#                                                       #

#       EqualLogic (R), Inc. storage array              #

#               Copyright 2001-2006                     #

#        70-0011 Rev=R32 SN=B016125 ECO=C00             #

#                                                       #

#########################################################

           -- Type Ctrl-p key to enter setup mode --

BOOTROM version 3.3.1

Build Date: Wed Sep 27 01:29:14 EDT 2006

Total memory: 0x40000000 bytes (1024MB)

NP Loading ...Done

SP Loading ...Done

Dell, Inc. Storage Array

Copyright 2001-2010 Dell, Inc.

SP:27.78:psarcp.c:428:INFO:28.2.4:Executing as active control module in slot 1.

SP:1362159575.00:ppool_nvram.c:314:WARNING:15.3.0:NVRAM contains valid data. This is a POWER FAILURE RECOVERY.

SP:1362159575.07:emm.c:1193:INFO:28.2.6:Enclosure serial number: B007958.

MFS set up

Building databases...

Fri Mar  1 12:39:44 EST 2013

Mar  1 12:39:44 init: kernel security level changed from 0 to 1

PS Series Storage Arrays

Unauthorized Access Prohibited

login: SP:1362159593.29:emm.c:1843:WARNING:28.3.51:Warning health conditions currently exist.

       Correct these conditions before they affect array operation.

       Control module was removed from array.

       There are 1 outstanding health conditions. Correct these coîditions before they affect array operation.

SP:1362159593.29:emm.c:1273:ERROR:28.4.50:Control module in slot 0 is not functioning or not installed.

SP:1362159594.43:events.c:178:ERROR:14.4.21:0:The RAID L]N 0 is faulted beyond recovery.

SP:1362159594.43:emm.c:1843:ERROR:28.4.47:Critical health conditions exist.

       Correct immediately before they affect array operation.

       Disk array no longer functional due to multiple disk failures.

       There are 1 outstanding health conditions. Co>®Öсthese conditions before they affect array operation.

SP:1362159601.44:emm.c:2116:INFO:28.2.20:Control module has been installed in slot 0.

SP:1362159601.44:emm.c:1843:WARNING:28.3.51:Warning health conditions currently exist.

       Correct these conditions before they affect array operation.

       Control modules are initializing. Control module failover cannot occur until the initialization completes.

       There are 1 outstanding health conditions. Correct these conditions before they affect array operation.

SP:1362159605.68:emm.c:2127:INFO:28.2.30:Control modules have completed initializing, and failover is now operational.

I tried hitting enter a couple times, but I get nothing.  Let me try to failover to the secondary.  The login prompt simple says LOGIN: and nothing else.

I'm using Putty.  In the link above, in the diagram for pin 3 GND he shows SHELL.  I wasn't sure what that meant, but I made my cable based off that diagram.  Is that wrong?  I've confirmed no flowcontrol i set.

And thanks for taking the time to assist me troubleshoot, I greatly appreciate it.

I did make my own cable, so that could certainly be the problem.  But I was able to login to the secondary with no problems, and enter commands.  Isn't that a big strange?  I'm using a laptop to connect to the array.

I made the cable based off this diagram in the thread.  

en.community.dell.com/.../19389192.aspx

For shell, I left it empty.  Do you think that's my problem?  What exactly does Shell mean?

Yup!! There we go, I'm able to type ...amazing!!

I don't know why that person put "shell' and not simply state ground.  I'm going to make another cable now. I have black and yellow left over, so I assume GND will be the black one, right?

This is so frustrating, to be at the prompt and now I can't type in the login info.  I'm at a loss :/

It feels good to make progress, but of course with one challenge comes many challenges.  Here's the error I'm getting:

Initializing.  This may take several minutes to complete...................

  *** Database is not functional. The setup utility has failed.

      Please try again.

CLI>  Initializing.  This may take several minutes to complete..................

CLI>    *** Database is not functional. The setup utility has failed.

Every time I see an error like this, I worry that I bricked the unit.

Welcome back ;)

Note: When ever you restart your EQL the controller are changing. So its not wonder that you see sometimes more  or less informations ons the screen. The later is true if you are connectet to the standby controller.

IIRC you can start the small wizzard by typing "setup" after you login into the console. Its a no brainer to follow the instructions.

Regards,

Joerg

I love the added (yet) give me a chance right? jk jk

I came across a thread regarding this similiar error, and you stated that you need a minimum of 7 drives populated.  At the moment, I only have 3 because I'd like to test new drives with just a RAID 5.  Is that possible?

Yes,I would have to agree with you on your concerns.  And you guys are absolutely correct, I dropped 7 of the older drives in the array, and the setup is now progressing with no errors.

I'm going to push it, and I'll post back my findings.  I can't say thank you enough, you kept with me on this issue.  Rare nowadays on the forums.  I can't tell you how many threads I come across with dead responses to an open ended issue.  Thank you!!!!!!!!!!!!

An EQL need 50% or 100% of possible drives populated.