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2 Intern
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294 Posts
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3994
March 28th, 2014 06:00
Purchasing Multiple SANs - Replacement Parts Question
Hi,
I will be purchasing two PS6100E and one PS6100XS SANs. The best support service Dell can offer is next business day for replacement parts due to the location of the site. We normally opt for the four hour replacement parts support, but it is not offered for that location.
Is there any way to purchase extra hard drives/SSD, flash card for the controllers, and a controller to resolve bad parts quickly? Or is there another way to resolve bad part issues faster than next business day?
Thank you.
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Joe S586
9 Technologist
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729 Posts
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March 28th, 2014 07:00
Due to some location limitations 4 hour is not offered (typically a Dell parts depot site is not near by).
However you should be able to purchase additional disks, controllers, flash drives as needed per your needs.
Start by contacting EqualLogic Customer Service (or your sales rep) to see what is available. EQL Customer Service can be contacted at this email address Eqlx-customer-service@dell.com
-joe
dajonx
2 Intern
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294 Posts
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March 28th, 2014 07:00
Thank you very much! I will be emailing them now.