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Hard Drive Failure - RAID 5 - PE R710
I have a PE R710 with a PERC 6I controller. One of the drives in the RAID 5 array was giving me the flashing amber light. I ordered a replacement drive, and attempted a hot swap replacement. The drive that failed is showing as the #4 drive. When I added the new drive, in the RAID config utility, the status changed to "Rebuild". That lasted for about 10 seconds. After that, drive #3 shows a status of "Failed" and drive 4 goes to "Offline". If I remove drive 4 and reboot, the array comes back active, but with a "Degraded" status.
The RAID controller firmware is up to date, as is the BIOS on the server. I did see on the Dell support site, that there is a firmware update for the hard drives, but it states that it won't install unless the array is in optimal condition. Of course, my array is degraded.
Any advice on how I might resolve this issue?
JaiNand
24 Posts
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May 16th, 2022 06:00
Hi John,
When the RAID is rebuilding and then stops, it is most likely an issue with that drive or there is a partition already existing on it.
First, backup all your data from the RAID before another drive fails.
Second, remove the drive that 6i says has failed. If it number 4 which you installed, remove it and attached to another computer. Remove any partitions and leave it RAW. Then plug back into the RAID. See if that rebuilds the RAID.
Thanks