Dell My Training keeps on loading.

Hi @Eajc 

Thanks for sharing the details and the steps you’ve already tried. Since your colleagues are able to access their training without issues, this seems to be account specific. I recommend raising a support ticket with the Dell Learning Support team so they can investigate and resolve it for you.

Please let us know if you are still facing the issue. 

Thanks

@DELL-Geeta MKS​ 

"Thank you for contacting Dell Learning Support.

I have updated your account, please, clear cookies & caches:

1. On your computer, open Chrome*.
2. At the top right, click More .
3. Click More tools/ Clear browsing data.
4. At the top, choose a time range. To delete everything, select all time all options on advanced tab 
5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
6. Click Clear data
7. Close your browser

Then

1.         Sign into https://learning.dell.com/ (do not use saved ones)
2.         Click Enter the Partner Academy
3.         Hover over the My Account menu in the top right corner
4.         Click Learning Path Progress
5.         Wait for this page to load, then scroll down or use the Filter to locate that path
6.         Click Show Courses

Please advise should you require anything further on this or are happy for me to close this case. If I do not hear from you, I will assume you have all you need for now and mark this case as closed."

I have done the required steps and still the challenges still persist. 

Hoping to get answers anytime soon from the support team.

Regards.

Hello @Eajc , 

If you are still facing issues, please feel free to reach out to us here. 

Thanks

Geeta

@DELL-Geeta MKS​ 

Hi Geeta,

Still experiencing the same issue. I have IT ticket tho. Still waiting updates/ recommendation/ workaround if any.

<To protect you, your private information was removed from public view. All private data was saved to your private Case. DELL-Admin>

Regards.

CJae

Hi @Eajc 

Please let us know if you this issue is resolved. 

Thanks 

Geeta

Hi @DELL-Geeta MKS​,

Good day!

The issue persist, it keeps on loading forever. The reason why I need to access the "My Training" menu is that it is essential for us to submit the completed WBT day to day to our supervisor hope you understand. If my account needs to reset along with the completed WBT it won't be a problem as long as it restores the functionality.

Thank you.

CJae

Hi @Eajc ,

Thank you for sharing the details and for your patience. I’ve escalated your case to our internal team to review it on priority. They’re looking into the issue where the My Training page keeps loading and not displaying your courses or completed WBTs.

I completely understand the urgency since it’s essential for you to submit your completed WBTs to your supervisor each day. I’ve also shared your note that you’re fine with a reset if that helps restore functionality.

I’ll keep you updated as soon as we hear back from the team with the next steps or a resolution timeline.

Thanks again for your understanding

Geeta
Dell Learning