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January 7th, 2020 13:00

Unable to get a reply from education support

Hi!

 

I created a case with education support in November. I got a reply a couple of times (within a day or two), but after a reply with "I´m already investigating what the issue is." - I have not received any more replies, even after a couple of mails from me.

 

About mid-December I even created a new case, because this became rather urgent. Still no reply in neither cases.

 

Has anyone else experienced this lack of feedback from education support? Our training credits are nearing expiration very soon, and I don't know what to do...

Community Manager

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477 Posts

January 8th, 2020 05:00

Hello stianj,

Could you please send your case# and your request via. private email to me? 

Best,

Naomi 

#IWork4Dell 

 

3 Posts

January 8th, 2020 06:00

Thank you so much, Naomi! Have sent you a private message here. Hopefully you can shake someone up!

 

Regards,

Stian

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