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February 22nd, 2023 00:00
Am I installing windows 10 incorrectly?
- Hello, I am not sure if I am trying to reinstall windows wrong, but I have had it with trying. My dell inspiron 15 3358 all of a sudden started running horribly and so I decided to uninstall and reinstall windows 10. My computer was running on windows 10 at the time. I got a Sandisk cruzer Glide 32GB, I downloaded on another computer the media creation tool. I downloaded windows 10 onto it and then nothing. When I try to boot from it from Legacy, I get the windows logo and a loading circle which then goes to a black screen.
The computer is still on but nothing happens past that point, and I have left it for hours. When I try to boot it from the UEFI SanDisk option I get white broken horizontal lines and then the windows logo and a loading circle. then it goes to a thin line of white broken dots move across the screen. I have also left this for hours, but it never gets past this. I have watched a ton of videos and tried every tip and trick I have seen but I get nowhere. This has been frustrating because I thought this was going to be a easy fix but has turned into a headache.
I am not sure if I am just royally missing something or if I am doing something wrong. I have wondered if maybe its the USB stick. I am hoping you all have some answers. I am frustrated that I turned my computer into nothing more than a paperweight, but I am willing to try anything you guys might suggest.
Thank you


JOcean
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February 22nd, 2023 05:00
If you used the media creation tool to create a bootable Windows 10 installation flash drive then that should be fine. It is possible that the flash drive has a problem or the files are corrupt. Also try another USB port on the 3358. Also try turning off Secure Boot in the BIOS. This YouTube video may help describe the installation process.
Gillian98
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February 22nd, 2023 12:00
Hello JOcean, should I try another USB disk or should I just take the hard drive out, connect it to another computer and try to put Windows on that way?
Chino de Oro
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February 22nd, 2023 16:00
You can try to go over the processes again. Prepare the installation media, prepare the device (laptop) and making plan how you want to customize the Windows installation.
Afterward, you must download and install drivers for your device. I hope this information will help you to get your machine working again.
Gillian98
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February 22nd, 2023 18:00
Hello Chino de Oro. I have been attempting this for over 2 weeks with the same USB drive. I have redone these steps DOZEN of times and trust me nothing has made it work. So I won't be redoing these steps. I have looked into how to make a clean installation of windows. Still doesn't work. My computer had windows 10 on it when I got it. I don't know what you mean by a custom installation.
When ive seen custom installations they can at least get their computers to boot. I can't get past the windows logo in the installation.
Chino de Oro
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February 22nd, 2023 19:00
It's all up to you. I took time to write and outline the processes just because I could see the desperation in your original post ...willing to try anything you guys might suggest.
Your machine is still alive and very hopeful as you have indicated in your original post, a broken image of Dell logo is a common behavior when you boot with UEFI (which is a good sign). Unable to proceed at boot indicates a mismatch BIOS settings and the creation of the USB drive. Those were the reason I went over the whole process instead of writing a two sentences response.
Your machine (laptop) can run Windows 11, although it is not supported. I mentioned custom installation as a reason in preparation step which in turn I would use Rufus, which has several options to strip off requirements and making the installation a lot easier.
If you decide not to try again, my discussion is moot. I'll leave you be.
Gillian98
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February 22nd, 2023 23:00
I do have a few questions. Could this be a bad USB drive?
Also everyone says use media creation tools but why not use the dell OS recovery app?
Are the versions of windows different from the dell os recovery tool and media creation tool?
If the USB is just suppost to boot how can the bios not be configured to boot the USB disk?
I set the bios to what your post said secure boot and all. It now seems that I am stuck on the windows logo and loading circle. I will plug in my computer and leave it over night to see if it might change. Right now its been doing it for about 2 hours. I'll report back in the morning.
Chino de Oro
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February 23rd, 2023 03:00
Could this be a bad USB drive?
If the USB was created by Windows creation tool, it had a verification feature at the last stage and displayed a confirmation message that the tool was created successfully. It should be considered a good USB. But it doesn't hurt to create another one to rule out your suspicious.
everyone says use media creation tools but why not use the dell OS recovery app?
Only client base, home users use media creation tool, businesses and enterprises do use Dell OS recovery and/or custom imaging. When you make a Windows installation using Microsoft creation tool, you will get a simpler process, just a few clicks, and you get the latest version, which in turn, will require less update and patches after installation. When you use Dell OS recover app, it gets through several steps (resulting in more clicks) and you get an older version of Windows at the end. After installation, it will require a lot more time for updates and patches.
Are the versions of windows different from the dell os recovery tool and media creation tool?
Dell OS from image recovery is the same with Windows downloaded from Microsoft with added server addresses and slipstream Dell tools. Microsoft update new version twice a year but Dell is slower to update their server with new release version. You still have the same out of the box experience settings from both and must install machine specific drivers. Only OS recovery from hard drive partition or recovery drive made from your machine will have more specific drivers included. But it can be very old. For example, if you restore OS from your 2015 laptop, you will get Windows 10 version 1507, build 10.0.10240. While Windows creation tool will give you the latest build.
If the USB is just suppost to boot how can the bios not be configured to boot the USB disk?
It depends on machines and BIOS features. To boot into Windows, you will need Win PE, windows to go. Certain machine also has feature to boot from SD card. The USB you created and used for installation is not an operating system drive. If you make a USB with Win PE or Windows to go, you can boot and use it as you have with your local drive.
It's my turn to have question: Is this a laptop? Inspiron 3558? It does make different because some issue caused by bad AC charger, bad battery. No complain from me but you are posting in a desktop section.
If you were able to make change in BIOS settings and boot your USB drive, did you run a diagnostic scan to learn of your hardware status?
Did you check system time to see if it is off, an indication that you will need a new cmos battery?
Your initial post indicated the whole issue started with a horribly slow running system. That could be the drive going bad. Did you check and change to a new drive? I am sure you don't want to waste all your effort for installing Windows to a bad drive.
Installation USB boot time may take as long as a minute but won't be for hours. Use a different USB of at least 8 gb and let windows creation tool making a new installation drive. Also using a different USB port to see if it makes any different
As I mentioned before, You still can power on the machine. You can make change in BIOS. You can select boot with USB. Your machine is still alive, hopeful for repair and will be running again.
Just for encouragement, I installed Win 11 on a 2008 laptop with core 2 duo, 4 gb ram, 100 gb SSD and all native drivers worked well. It is running excellent including bluray playback. Not the fastest but very snappy. System specs as pictured below.
RoHe
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February 23rd, 2023 18:00
@Gillian98 - Hang on here...If you get the USB you created with the Media Creation Tool to work, you're likely going to lose everything on your drive. You mentioned lots of video, so reinstalling Windows may be the very last thing to try, unless all your personal files are already backed up on external media or in the cloud.
Hopefully, this PC still boots to the desktop from the internal drive, without that USB being plugged in, even if PC isn't working well. Assuming it boots, back up your files ASAP onto external media to avoid a disaster.
Then tell us exactly the kind of problems you're having because there might be ways to fix things without losing your files and all your installed apps...
Gillian98
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February 23rd, 2023 21:00
Hello Chino de Oro. Yes this is a laptop. I didn't notice until you pointed it out that I posted my question in the wrong spot. Oops.
About 2 months before everything went wrong with my computer I bought a new battery and a new charger. I had my computer in the shop and they fried my charger. (Thus why I haven't given up and brought it back to them) the charger is a Dell branded charger.
I have run a scan on my computer and it says there are no hardware issues. Besides running a scan is there another way to test my hard drive?
I left my computer on all night with the bios serting you sent me. It never got past the windlws logo and the loading circle. It ran for about 8 hours.
Is it poasible for me to try a different version of windows. Such as 8 or 7. That way I could get the computer to at least boost and then update it later?
I have ordered a new USB disk drive
Gillian98
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February 23rd, 2023 21:00
Hello Ron. Don't worry before I started this I backed everything up to a USB drive and a 1TB external hard drive. I learned that from another issue I had a few years ago. Learned my lesson there.
Now im learning even if a process seems easy don't think it will go as planned. Had I possibly done more research I might not have made my computer a paper weight when it's my main writing computer.
Chino de Oro
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February 23rd, 2023 23:00
If you are willing to give it another try, I will walk you through it. From the condition you described, it can't get any worse than a paperweight.
On a positive note, your diagnostics scan found no hardware problem so it is highly possible that you can restore this machine back to its working condition.
The best operating system to work with is Windows 10. First, I suggest to replace the coin cell battery, cost 1 - 2 usd, if you haven't done so. Second, lets replace the hard drive with a 2.5" solid state drive, cost 20 - 30 usd, depending on storage size and markets. Follow this instructions for proper replacement processes to avoid any damage to your machine.
After you replaced the battery and SSD, let reset BIOS to default and make change to set UEFI, secure boot, and AHCI. Let try the installation again with the newly made USB drive. Although the process is simple, it's important that you must create the installation USB drive properly.
I do not want to bore you with all the basic and detail information, but if anything you are unsure of, just ask.
Gillian98
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February 24th, 2023 00:00
Not to be rude but I am a little confused. If the coin cell battery is bad how could that be stopping my computer from booting?
Let it be known I don't know a dang thing about computers but I do like to tinker which is why I haven't written off this computer just yet.
Chino de Oro
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February 24th, 2023 02:00
A coin cell battery is acting as backup power for BIOS firmware. If a computer or laptop is unplug from main AC power source for long period of times, system BIOS will use up battery power to keep its settings, real time clock and programmed functions. When the coin cell battery lose much of its power or getting too weak, the BIOS firmware will lose its settings and making change on its own. Most of the times, it stops the computer from booting properly.
You will find that is the first repair advise or suggestion due to the minimal cost. Knowing that your device is over 5 year old, I suggested to get that required maintenance task be done and out of the way.
Where do you purchase your electronics products if I may ask. You can look for a CR2032 battery cell. Follow the service manual in my previous post carefully. Some community member had to replace the motherboard just because of damage happened during battery replacement.
Gillian98
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February 24th, 2023 23:00
Thank you for the knowledge and advice. The new USB stick should be here either on Monday or Tuesday. I am hoping somehow this one either accidently got corrupt or just was a bad disk. As for changing the hard drive our and the battery, im not there yet.
With the hard drive if it is bad is it something I did or is it like a light bulb that just dies over time?
Chino de Oro
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February 25th, 2023 02:00
Well, it can be both. A hard drive was designed and guaranty to work for up to 5 years. It could fail sooner than that due to manufacturers defects. A failed drive can be caused by users as well, improper shutdown, sudden interrupt of power, strong impact or hard drop. Because hard drive uses motor to spin its magnetic disk(s) and controlling a drive head to read and write. Strong vibration impact and sudden lose of power can cause hard drive crash. With normal operation, they are prone to wear out over times due to constantly spinning motor, head parking, erase and write over and over, and number one drive killer, HEAT. Although manufacturers put a limited time to warranty their products, between 2 to 5 years. Some drives can last longer under proper care and light uses.
I suggest to replace the drive with a solid state drive because several reasons:
But the main reason is I value my time and effort. With all the instructions I already provided and all the explanation I answered to your inquiries, I want to see your laptop performs well and better after you complete the repair. And certainly, I don't want it stays as a paper weight.