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May 22nd, 2019 08:00
Black screen after logo
Desktop arrived yesterday. Everything worked fine initially. Installed Adobe Creative cloud. After leaving the computer for about 2 hours, it now will not boot back up. I have done the hard reset and bios reset and I still get nothing after the logo. Below is a message coming up on the logo screen. What should I try next?
Sorting Segment/Index pairs phase 2....100%
Writing sorted Segment/Index Pairs........Done
Total Heap Size.........................................6820
Writing Segment Heap.............................Done
No Events found!
RoHe
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May 22nd, 2019 12:00
Always include exact PC model and version of Windows in your posts.
Possible file system corruption or hard drive failure..?
Reboot and immediately press F12. Look on that menu for option to run diagnostics and run all of them. And then contact Dell Tech Support ASAP since this PC should be under warranty. If you bought it from a retail big box store, you might have to take (return) it to them because the Service Tag hasn't been transferred to your name...