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November 21st, 2022 17:00
Inspiron 5680 random Freezing/Lockup
Inspiron 5680
OS: Windows 10 Home
CPU: Intel Core i7 - 9700
GPU: NVIDIA Geforce 1660 ti
RAM: 8.00 GB
So for the past two days now, my Inspiron 5680 has had four moments where it will totally freeze up.
The screen will stay on but I can't move the mouse or type on the keyboard, and the fans begin to spin up rapidly. If there is audio being play it will peak the speakers making it sound like a loud beeeeeep and videos will freeze. This goes on until I do a hard restart in which case sometimes there is a yellow light which flashed four times. But other times it will just boot up normally.
The first occasion was when I was playing a game, Victoria 2, it was modded but it's an old game and my pc had no trouble running it before.
Second instance was immediately after rebooting it, it froze on my desktop and I did another reboot. This started the yellow lights and then it seemed for a moment that it was totally bricked until after some time unplugged it started fine and operated normally. I scanned with Windows Defender and Malwarebytes and both came up clean. There was an update for my GPU (NVIDIA Geforce GTX 1660 ti) that was installed fine without any issue.
Third instance it happened the next day when I was just casually browsing the internet and watching a video. This time it booted up completely fine and I tried figuring out what the problem was. A second round of antivirus scans came up clean again. Event log and Reliability monitor didn't record and issues other than the hard restarts. GPU temps seemed normal, my CPU and Disks where running normal, Memory was a bit high but well within my usual operating range. Running Sfc/Scannow showed some drive errors that were corrected and after that it all seemed normal and like the other day went to sleep just fine with no obvious issues.
Fourth and current instance occurred around an hour ago, it again seemed like it was having some issues with booting up but I've managed to get it running again and checking task manager, reliability monitor, and event log shows nothing out of the ordinary.
As far as updates go, I am affected by the recent issue with Dell Update's delivery on the new BIOS update, but I don't necessarily think this is causing this.
There was an issue with Windows updates I had around two weeks back which was resolved, but something like this seems like it would have happened immediately if this was the cause.
I'm honestly totally at a loss as to what's causing this other than maybe hardware issues which again seems unlikely to me as I've always kept good care of my hard ware, I only run old games far below my specs and I keep on top of updates.


RoHe
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November 21st, 2022 17:00
Are you seeing the "yellow light" flash 4 times in the PC's power button? That typically means "Memory or Random-Access Memory (RAM) has failed".
So first thing may be to remove and re-seat the RAM modules and video card in their slots. And if you haven't done it recently, replace the motherboard battery (~$2) too.
When that's done, reboot and tap F12 to open the boot menu. Select the option to run Diagnostics and run all of them. Copy error messages, if any...
AnonT2298
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November 27th, 2022 20:00
So re-seating the Memory appears to work, it was just fine for almost a week after and then it froze today a couple of hours ago, but it wasn't a hard freeze (as in, the fans didn't go wild, it just froze) and re-seating the Memory again seems to fix it.
I'm pretty sure it's the culprit and if it gives me more trouble I'll see about replacing it.
RoHe
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November 28th, 2022 12:00
Do you know which slot is the problem? Try swapping the module in that slot with the module in the slot with same color retention clips. Wipe the gold "teeth" on each module with a lint-free cloth, and use some canned air to clean out all slots.
Make sure the retention clips are fully/securely locked around the modules. When you insert a module, press/down on its top edge top near each end and the clips should lock in place.
If you don't know which slot or module is the problem, if it happens again, reinstall a module in a slot, one at a time, and run PC for a while to see if you can ID the problem slot or problem module.