1 Rookie
•
34 Posts
•
38 Points
0
85
June 29th, 2026 14:22
We cannot back up your system files...
I get this message from Dell Support Assist:
"We cannot back up your system files. Once you have freed up hard drive space..."
but do not know where to freed up the space.
Please help!
/hans peter
Inspiron 15 (3525)
No Events found!
ejn63
12 Elder
•
31.2K Posts
•
154.2K Points
0
June 29th, 2026 16:58
At this point, assuming the drive is full or nearly full, you will need to figure out what's taking up the space (Treeview is mentioned in that thread, which will help). Once that's done, you can clear up some of the unneeded files or older backups. There's no one way to approach the issue, but the first step is to figure out what's consuming so much space.
ejn63
12 Elder
•
31.2K Posts
•
154.2K Points
0
June 29th, 2026 14:36
Good advice here
https://www.dell.com/community/en/conversations/supportassist-for-pcs/how-can-i-find-the-location-and-delete-the-backups-created-by-the-dell-support-assist/647f9528f4ccf8a8de7a25f4
hans_peter
1 Rookie
•
34 Posts
•
38 Points
0
June 29th, 2026 16:46
ejn63
Thank you very much for the answer. However, it does not answer, as far as I understand, my question where to increase/decrease the space that Dell Support Assist requests.
K.r.
/hans peter
hans_peter
1 Rookie
•
34 Posts
•
38 Points
0
June 29th, 2026 19:35
Thank you very much. I couldn't understand Dell saying that the hard drive was running out of space. I thought it was a special area. I'll follow this up. Thanks.
/hans peter
PS. Can that really be true? I have 50 GB left out of 220 GB 🤔
(edited)