Alienware Command Center v5.5.9.0_A00 bug

Question

There is an issue with Alienware Command Center latest release on Dell G15 5515 Ryzen Edition, the problem is specifically with the service Display001VcpSrv described as Alienware FXDisplay001 Components for AWCC, whenever the service is started the mouse cursor keeps displaying the 'wait cursor'. I don't know if it's taking up processing power or not but for the meantime I'm leaving the service stopped and disabled untill Dell patches it, in the case you're facing the same issue I recommend you do the same.

Brad L (retired) · Accepted Answer

To resolve this issue, please download and install the latest version of Alienware Command Center 5.5.14.0 from this link.

If you already have AWCC installed, you should be able to just update to the latest version.

gusalomao · Answer

My Dell G15 is doing that too. Really annoying!

UnluckyFox · Answer

dell g15 5515. Same

UnluckyFox · Answer

I was able to fix it now and by the time they fix that I thought I'd download an older version so uninstall the one you have and go to: https://www.dell.com/support/home/en-us/product-support /product/g-series-15-5515-laptop/drivers

- Go to Alienware Command Center Application, display the arrow on the right and go to "Older versions" and download "5.4.35.0, A00"
- Download the latest version of Alienware OC Controls Application
- Install Alienware Command Center Application
- Install Alienware OC Controls Application

When you start, if it asks you for administrator permissions, you decline them, because possibly it will update, returning to the cursor problems, at least that's what I did and right now everything is fine.

I speak Spanish and I translated this, I hope it is understood.

Luecarlito · Answer

Same with the G15 5510

Breno Fuzette · Answer

Same wih M15 R6! Really anoying! I ve lost the whole morning ...

xionfourt · Answer

Same here, I hope they fix this problem soon

Brad L (retired) · Answer

The Alienware team is aware of the AWCC issue and is looking into the root cause. We will share an update once we hear something back from them.

Melo Junior · Answer

Hello. I was going through this problem too. In contact with some friends, I was advised to disable the "display001VcpSrv" service I'm not sure if the service is essential for the system to work but the cursor problem has been resolved and everything is fine. To disable this service you type windows + R and then type "msconfig" after that you go to the "services" tab and look for the service "display001VcpSrv" Disables and restarts the system.

I don't speak English so sorry if something went wrong in the translation.

Inspiron

Was this post helpful?