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June 23rd, 2020 04:00
Black screen
Last night my dell inspiron laptop updated on shut down. This morning when I tried to open it, it was stuck on black screen. I closed it unpluged everything and plugged the power cable (without battery) and it showed the dell screen and then it stuck on another black screen with loading and mouse only visible. (I tried starting the laptop multiple times and tried the f8 and f12 but nothing appeared on screen)
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Mary G
4 Operator
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20.1K Posts
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June 23rd, 2020 08:00
What model Inspiron and which operating system? Windows 10 does not use F8.
AdrianG001
4 Operator
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4K Posts
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June 24th, 2020 04:00
I hope this will help you fix this specific issue you have on your Dell system.
On your Desktop Screen Press "Ctrl + Shift + Escape" to bring up "Task Manager".
Go to "File" choose "Run New Task" then "Create New Task" window will pop-up, Type in "msconfig" and put a Check Mark on Administrative Privileges in "Create New Task" window then hit "Okay".
"System Configuration" window will pop-up, go to the "Boot" tab. Under Boot Options put a Check Mark on "Safe Boot" hit "Apply" "Okay" and "Restart". Your computer will restart and after you log-in you will notice that you are now in SAFE MODE.
On SAFE MODE, go to Control Panel > Programs & Features > View Installed Updates.
Look for the "Update for Microsoft Windows" & "Security Update for Microsoft Windows" that has the install date of August 2014 then Uninstall them ONE-BY-ONE. (Make sure to uninstall only the said update file name and addition, every time you uninstall one file it will prompt you to restart the computer. Just choose "Restart Later").
After Uninstalling all those Updates from your computer, go back to the "Task Manager", refer to the instructions above but this time remove the Check Mark on Safe Boot, then hit Apply, Okay and Restart Later.
Now, go back to "Control Panel", then open "Recovery" and choose Open System Restore.
On System Restore window hit Next, choose a Restore Point (choose the date which has the last known good configuration) and hit Next. then FINISH.
Heads Up!! The system restore process will take a while and after the System Restore process your computer will restart.... .. . Log-in and it's back to normal.
hope this steps will help you fix the issue.