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March 4th, 2024 22:46

Bluetooth issues (bluetooth disappeared)

Dell G15 5511

Dell G15 5511

I'm only posting this because I couldn't find anything related to this in DELL's forums. For some reason, I had a problem with my bluetooth, basically, it wasn't turn on.
I've tried:

  • run windows troubleshoot.
  • enable/disable boot Bluetooth button/switch.
  • force reboot.
  • reinstall driver.
  • update driver manually through Intel's site.
  • reinstall Windows 11 from scratch.
  • also, tried to run from ubuntu bootable device.
  • removed power supply and awaited for a couple minutes before restart from cold boot.

Tried all suggestions from here ‎Bluetooth disappeared | DELL Technologies. as well

3 Posts

March 4th, 2024 22:47

And nothing worked, by the end, I've opened my laptop and pass eraser in RAM and in Intel wireless card contacts. Just restarted and it worked like a charm.

To be honest, that's not something that I would expect from a notebook less than 2 years though. Very disappointed. Even more if you consider the tremendous power supply that accomplish it.


1 Message

March 6th, 2024 00:53

@ppcamp​ I've had issues with Bluetooth since I purchased the laptop. When I connect to my speaker is is very crackly or disconnects. My speaker works perfectly with my phone/TV other devices just the laptop it doesn't. Very odd and I haven't found any solution yet, I'll try what you suggest.

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