Unsolved

1 Rookie

 • 

4 Posts

15012

September 4th, 2022 06:00

isHighlyActiveTopic

BSOD with code DRIVER_POWER_STATE_FAILURE caused by driver ntoskrnl.exe

Dell G15 5515 Ryzen Edition

Dell G15 5515 Ryzen Edition

Hello i have many time bsod with code DRIVER_POWER_STATE_FAILURE.

It appears for no reason.

I install BlueScreenView and i see this

error.jpg

Plz help.

9 Technologist

 • 

6.1K Posts

September 4th, 2022 07:00

Hi @Emte89 welcome to this free user to user Alienware laptop discussion forum. 

Support for Dell G15 5515 Ryzen Edition provides Drivers & Downloads for Windows 10, 64-bit and Windows 11. Hopefully the fix will be the same for both operating systems. 

Please run windows Reliability Monitor and wait for creation of event timeline. Open event for DRIVER_POWER_STATE_FAILURE to see root cause of blue screen. There should be a Microsoft error code. How to use Windows Reliability Monitor to identify software issues

Driver Power State Failure errors are usually caused by a computer or device driver going into sleep mode while you’re still using the device. Windows will send a wake signal to the device once it is needed and if the device doesn’t respond in time or at all, Windows flags a Driver Power State Failure error. The error can be caused either by the driver itself or power settings. Two popular causes of this error are graphics drivers and internet card drivers. Please go to Device Manager and in Power Management tab and disable option 'Allow the computer to turn off this device to save power'. 

crimsom_0-1662301736147.png 

1 Rookie

 • 

4 Posts

September 4th, 2022 08:00

Ofcourse i have latest drivers from support dell app,

I ticked off the network card like in your screenshot.

I run windows Reliability Monitor and i have so many errors:

asc.jpg

Here is detail from windows failure:

Źródło
Windows

Podsumowanie
Nastąpiło nieoczekiwane zamknięcie.

Data
‎04.‎09.‎2022 14:29

Stan
Niezgłoszony

Sygnatura problemu
Nazwa zdarzenia problemu: BlueScreen
Kod: 9f
Parametr 1: 3
Parametr 2: ffff87033284d060
Parametr 3: ffff85087b22f790
Parametr 4: ffff870338ac1010
Wersja systemu operacyjnego: 10_0_22000
Dodatek Service Pack: 0_0
Produkt: 768_1
Wersja systemu operacyjnego: 10.0.22000.2.0.0.768.101
Identyfikator ustawień regionalnych: 1045










9 Technologist

 • 

6.1K Posts

September 4th, 2022 09:00

Hi @Emte89 thank you for sharing additional information. Unfortunately this Alienware Laptop forum is for English user to user discussion. Not sure what Reliability Monitor is saying, Translation of BlueScreen event from Polish into English gives:- 

@Emte89 wrote:

Here is detail from windows failure:

Windows Source

Summary
An unexpected shutdown occurred.

Data
‎04.‎ 09.‎2022 14:29

Status
Unreported

Problem
Signature Problem Event Name: BlueScreen
Code: 9f
Parameter 1:3
Parameter 2: ffff87033284d060
Parameter 3: ffff85087b22f790
Parameter 4: ffff870338ac1010
OS Version: 10_0_22000
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.22000.2.0.0.768.101
Locale ID: 1045


Which reiterates Driver Power State Failure error. Please use Intel® Driver & Support Assistant to identify your products and get driver and software updates for most of your Intel hardware. This includes graphics drivers and internet card drivers. Thank you. 

1 Rookie

 • 

4 Posts

September 4th, 2022 12:00

I install Intel® Driver & Support Assistant and update 2 drivers - bluetooth and internet card.
Maybe it's help, 2 hours ago I had BSOD again so the previous steps did not help

9 Technologist

 • 

6.1K Posts

September 5th, 2022 07:00

Hi @Emte89 thank you for sharing update. 

Having updated graphics drivers and internet card drivers followed by Restart (not Shut Down) to save changes, please revisit Device Manager and in Power Management tab, disable option 'Allow the computer to turn off this device to save power'. 

[SOLVED] BSOD: Driver power state failure ntoskrnl.exe - Microsoft Community 

1 Rookie

 • 

4 Posts

September 5th, 2022 12:00

I did everything they wrote in this post, and today still have bsod:

zxc.jpg
 
I also uninstall asus xonar drivers becouse i have old card xonar u1 and may not work well with win11.

Maybe installing windows 10 will solve the problem? Now I am using windows 11 which was added to this laptop.

6 Operator

 • 

4K Posts

September 10th, 2022 00:00

Please upload any minidump files you have, I will check those to see if they provide any insight into a potential cause of the system crashes.

Open Windows File Explorer.

Navigate to C:\Windows\Minidump

Copy any minidump files onto your Desktop, then zip those up.

Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

 

February 19th, 2023 09:00

hi guys,

I just made an account to share my solution with you that I finally found for my Dell Inspirion 5515.
After a long way of misery: Where I had bluescreens again and again and especially when waking my dell up from hybernation or energy saving mode, I finally found the problematic driver:

DisplayLink Graphics Version
I deinstalled my current version 10.3, restartet, and installed the version 11.0 from the official website:
https://www.synaptics.com/products/displaylink-graphics/downloads/windows

And now it finally works and nothing is crashing anymore... At least so far... If you don't hear from me it is still working. Fingers crossed

hope I could help, life is too short for bluescreens.

Greetings from Germany
Daniel

1 Rookie

 • 

6 Posts

November 19th, 2023 09:43

Hi guys! So the DisplayLink Driver was not the Problem... I still had several bluescreens in the past 9 months lol, always from ntoskernel.exe
For me, it was the SupportAssist that may had problems with the drivers windows 10 installed via windows update.
I made myself an windows 10 usb Stick with the known tool from microsoft and booted from it and made the whole windows new...several times actually to find out what the problem was. So:
I am pretty sure, that the problem was updating the drivers via the dell update tool or with the SupportAssist. Something does not work properly there. I just did all the updates windows 10 had for me, also including the optional driver updates.
So far I am running without any bluescreens! I hope it stays like that :)

Greetings again from Germany
Daniel

1 Rookie

 • 

4 Posts

December 10th, 2024 22:28

Hey, I have similar problems, usually only after i turn on my laptop and I am trying to use some GPU-demanding app then randomly (30% of time?) I will get a crash with BSOD with text about "DRIVER_POWER_STATE_FAILURE". I am using dual-boot and when I was using nvidia GPU on my Linux it was working without any problems.

Could you help? Updating drivers is helping only until Microsoft is not shipping next updates... or it is just random.

1 Rookie

 • 

1 Message

 • 

2 Points

March 25th, 2025 05:17

@eXCepTIoNGER1​ 

Hi Daniel,

Did you find a solution to this?

I did some drivers and BIOS update from the Dell support website, now my computer freezes, boots extremely slow, speeds us the fan, drains battery fast and ultimately the BSOD power state failure after a few minutes.

i will appreciate feedbacks. My computer is not useless.

I have a XPS 9520 running on WIndows 11

1 Rookie

 • 

1 Message

 • 

2 Points

March 26th, 2025 14:22

@Sam047​ I have the exact same problem, fan, slow and battery. XPS 9510 on Windows 11. Started about to days ago. Update all sort of drivers but no luck. 

1 Rookie

 • 

1 Message

 • 

2 Points

May 2nd, 2025 21:23

Same problem on Dell 9420. I even freshly install windows 11, all drivers from dell page, but still have problems with DRIVER_POWER_STATE_FAILURE few times a day + problems with windows webcam login too. 

1 Rookie

 • 

31 Posts

July 24th, 2025 19:23

What I did so far was uninstalled all drivers using DRIVER STORE EXPLORER, but pressing CTRL + A to select all and SPACE BAR to select all check boxes, forced uninstalled all drivers, restarted immediately, then reinstalled all drivers using IOBIT DRIVER BOOSTER, it's an amazing driver installer app.  Try it!  I'll update if it goes away, the dreaded DRIVER_STATE_POWER_FAILURE blue screen issue on DELL G5 SE 5505 LAPTOP.

1 Rookie

 • 

1 Message

 • 

2 Points

March 26th, 2026 08:52

@crimsom​ I have same problem on Dell Inspiron N15R started today.idk what to do.PLS HELP

No Events found!

Top