camera driver

My laptop is g15 5511 

Hi saeed saad:

What is your Windows operating system, and what troubleshooting steps have you tried so far?  Is SupportAssist v4.x installed on your computer, and if so have you tried running a hardware diagnostic from SupportAssist?  Is your G15 5511 still under warranty with Dell?

If I search for "camera" on your G15 5511 support page at https://www.dell.com/support/home/en-us/product-support/product/g-series-15-5511-laptop/overview it shows that your webcam uses a generic driver provided by Microsoft, so if you uninstalled your webcam driver in Device Manager then Windows should automatically reinstall the correct driver if you shut down and restart your computer.  See the Microsoft support article Camera Doesn't Work in Windows for more information.

See the Dell support article Using, Testing, Troubleshooting and Resolving Driver Issues on your Dell Webcam. Note that if you click More in the FAQ section for Windows 10 and 11 as shown below you will find additional topics like "The Webcam is Not Working Correctly" where you can also find instructions for reinstalling Microsoft's webcam driver.

Depending on your operating system, the following Windows Central articles might also have some useful information:

• How to fix common camera problems on Windows 10
• How to manage webcam settings on Windows 11 (see the section titled "How to fix common webcam problems" for instructions on how to run Win 11's built-in camera troubleshooter).

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same with my problems

Hi denzky29:

Please see Dell employee DELL-Jesse L's 09-Apr-2025 post in chandan baitha's topic camera.

If none of the troubleshooting steps I suggested <above> fix your camera I'd suggest you post in chandan baitha's topic so DELL-Jesse L knows other users are having the same problem.  Be sure to include your Dell computer model, Windows operating system [if Win 10 or Win 11 open a Run dialog box (Windows key + R) and enter winver to find the version and OS build number] and BIOS version. To find your current BIOS version open a Run dialog box, enter msinfo32 to open your System Information, and look for the field named "BIOS Version / Date" in the summary.
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Hello,

I own a Dell G15 laptop and I’ve been experiencing an issue with the built-in webcam. A few days ago, I noticed the webcam flash turning on for a few seconds during startup, but the camera no longer appears in Device Manager. I also tested it using Dell's official support tool, and it returned a warning for the camera.

Additionally, under "Universal Serial Bus Controllers" in Device Manager, there is an "Unknown USB Device (Device Descriptor Request Failed)" — which I believe is related to the webcam.

I've tried all basic troubleshooting steps: BIOS check, driver scan, power drain, and system restarts. Nothing helped.

It seems like a hardware issue, possibly a disconnected or damaged internal camera.

The warranty appears to have expired, but I would like to know my options for repair — or if I can purchase a one-time service or extend the support coverage.

Please let me know what steps I should take next.

Thank you.

The warranty appears to have expired, but I would like to know my options for repair — or if I can purchase a one-time service or extend the support coverage..

Hi Moh7medAlii:

As suggested <above>, please see Dell employee DELL-Jesse L's 09-Apr-2025 post in chandan baitha's topic camera, which includes links to the following Dell support articles:

  
Troubleshooting and Resolving Dell Webcam Driver Issues in Windows 
Camera Does Not Work in Windows: Laptop or USB Webcams

DELL-Jesse L's post also includes instructions on How to Arrange an Out of Warranty Repair on Your Dell Computer if your service warranty as expired, but this is usually a very expensive option.

I also tested it using Dell's official support tool, and it returned a warning for the camera.

If none of the troubleshooting steps suggested in those Dell support articles helps then post back and let us know the full model of your G15 laptop (e.g., Dell G15 5535, Dell G15 5515 Ryzen Edition, etc), Windows operating system, and BIOS version. To find the version and OS build of your Windows OS open a Run dialog box (Windows key + R) and enter winver.  To find your current BIOS version open a Run dialog box, enter msinfo32 to open your System Information, and look for the field named "BIOS Version / Date" in the summary.

You didn't say what "official support tool" you used, but if you haven't already done so then launch the  ePSA (enhanced Pre-boot System Assessment) hardware diagnostics built in to your Dell BIOS. Run a Diagnostic Quick Test (make note of any error code) and then see if there is an Advanced Diagnostic Test listed for your webcam.  See the support article How to Run Dell Preboot Diagnostics and Hardware Tests on Your Dell Computer and companion video at https://www.youtube.com/watch?v=inYLxW2_xKo) .

I would also suggest you run the Program Compatibility Assistant built in to your Windows troubleshooters to see if it detects an issue with a webcam driver. If Core Isolation (Memory Integrity) is enabled on your system this security feature can cause all sorts of glitchy behaviour with older drivers.  See Jeremy Chaloux's 31-Aug-2022 Some Logitech Webcam Drivers are preventing a part of Windows Security from working, but I don't have a webcam in the Microsoft Answers Windows 11 board for one example.

Additionally, under "Universal Serial Bus Controllers" in Device Manager, there is an "Unknown USB Device (Device Descriptor Request Failed)" — which I believe is related to the webcam.

Is there any device listed under "Cameras" or "Imaging Devices" in your Device Manager?  Just FYI, the integrated webcam for my Inspiron 5584 / Win 10 v22H2 laptop is listed under "Cameras" (i.e., not "Universal Serial Bus Controllers"). 

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I have this problem error code 0xA00F4244<NoCamerasAreAttached>

i have this problem and i have been trying to work on it but still not working

Hi 99Mr Money:

Do any of the suggestions in the Dell support article Resolving the We cannot find your camera, 0xA00F4244 error solve your problem?

If none of the suggested workarounds in that support article help then post back and let us know if your Dell service warranty has expired yet.  It would also be helpful to know your Dell computer model, your Windows operating system [if Win 10 or Win 11 open a Run dialog box (Windows key + R) and enter winver to find the version and OS build number], antivirus, and BIOS version.  To find your current BIOS version open a Run dialog box, enter msinfo32 to open your System Information, and look for the field named "BIOS Version / Date" in the summary.

Also let us know if you have a built-in (integrated) or external (usually connected via Bluetooth or a USB cable) webcam, and the device status and driver version shown in Device Manager.  As I noted in my 14-May-2025 post <above>, the built-in webcam for my Inspiron 5584 is listed in Device Manager under "Cameras" (yours could be listed under "Imaging Devices" or some other category) and the "Device Status" displayed on the General tab of my webcam Properties says "This device is working properly". My Inspiron 5584 support page does not offer a custom driver for my webcam and the Driver tab of my webcam Properties shows my built-in camera uses a generic driver provided by Microsoft (see image below). ***

*** NOTE:  Don't worry if you have a camera driver provided by Microsoft that is dated 21-Jun-2006 or some other odd date from 2006/2007.  Microsoft often uses an older timestamp for drivers they  supply, even for newer Windows versions, to ensure that any custom driver provided by the computer manufacturer is not accidentally replaced by a generic Microsoft driver with fewer features. See Ed Tittel's 11-Dec-2023 blog post 2006 Microsoft Device Driver Date for more information.
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Not open my camera dell laptop and problem

Hi @lmacri 

Kindly assist. I am having this camera issue on my Dell Latitude 7310 2-in-1 running Windows 11 Pro.

I followed all Dell-recommended instructions to resolve, including uninstalling the device, privacy setting, camera app setting etc. I have Intel Chipset, 2D Imaging, Serial IO downloaded and installed. Dell Support Assist shows all drivers and softwares are fully updated, yet no solution.

I am having this camera issue on my Dell Latitude 7310 2-in-1 running Windows 11 Pro.

I followed all Dell-recommended instructions to resolve, including uninstalling the device, privacy setting, camera app setting etc. I have Intel Chipset, 2D Imaging, Serial IO downloaded and installed. Dell Support Assist shows all drivers and softwares are fully updated...

Hi LordKenny:

If you're still looking for a solution to your 0xA00F4244<NoCamerasAreAttached> error and your Dell service warranty hasn't expired yet I'd suggest you contact Dell customer support directly by clicking the blue Get Help Now button in the bottom-right corner of each page on the forum to start a Live Chat.  After you type in a brief description of your Dell computer model and camera error an automated chat bot will ask for your email address and the unique Service Tag of your Dell computer.  Once it confirms you still have a valid service warranty it should connect you to a live customer service representative.

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If you followed every step in the Dell support article Resolving the We cannot find your camera, 0xA00F4244 error and your Intel AVStream Camera still doesn't work then please provide the following information.

Are you using a specific video app (e.g., Microsoft Teams, Windows Hello facial recognition, etc.) when you see your 0xA00F4244 error?

Does your webcam work if you test from your browser at https://webcamtests.com/?

If you right-click your Intel AVStream Camera device in Device Manager and go to Properties | Drivers tab does the Device Status section report "this device is working properly"? See the Lifewire article How Do I View a Device's Status in Windows? for more information. From my Inspiron 5584, which uses the generic integrated webcam device built in to my Win 10 OS:

Does your Latitude 7310 2-in-1 have the same camera privacy option (enabled/disabled via the F9 function key) mentioned in the Dell support article Latitude 9420 Internal Camera Not Detected or Not Working? Your Latitude 7310 Setup and Specifications manual *** states the F9 key controls the "Toggle e-Privacy panel (optional)".

*** NOTE: The Intel Integrated Sensor Solution Driver and Intel 2D Imaging/MCU/Visual Sensing Controller Driver for Camera mentioned in that Latitude 9420 support article are not listed on your Latitude 7310 support page at https://www.dell.com/support/product-details/en-us/product/latitude-13-7310-2-in-1-laptop/drivers. What 2D imaging update did you install, and was this driver recommended by a Dell utility like SupportAssist v4.8.x or Dell Command | Update v5.x? The support article Dell Laptop Camera Not Working in Teams, Zoom, and Windows Camera Application does not list your Latitude 7310 2-in-1 as one of the Latitude models that uses a Mobile Industry Processor Interface (MIPI) camera.

What antivirus program do you use, and do you know if it has a built-in "Webcam Protection" or "Access Protection" feature that could be blocking your camera? In many cases webcam issues are related to security settings in your Windows OS or antivirus that need to be configured to give a software program access to your camera (for example, see the Norton support article Configure access settings for your webcam with Norton SafeCam) and nothing to do with a faulty camera device or outdated driver.

Did you recently update or upgrade to Win 11 v24H2 and/or has Windows Update *** recently installed any driver updates ***?  According to posts in tlbratt's 25-Mar-2023 topic XPS 9230 Cannot Detect Integrated Camera problems with the Intel AVStream Camera are quite common on many Dell XPS computer models, especially if you use a Win 11 OS that has more stringent reputation-based protection control of apps that might want to use your camera (see GRAMY's 25-Aug-2025 camera works in windows 10 not in 11).

*** NOTE: This assumes you have not configured Windows Update to block delivery of hardware driver updates in the Local Group Policy Editor of your Win 11 Pro v24H2 OS.  See Option 1 of Brink's ElevenForum tutorial Enable or Disable Include Drivers with Windows Updates in Windows 11 for more information.
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When you stepped through the Dell support article Resolving the We cannot find your camera, 0xA00F4244 what did the Video Playback diagnostic in your Windows troubleshooter report (Step 4 - Run the video playback troubleshooter)?  What driver version was installed after you reinstalled the webcam driver for your Intel AVStream Camera (Step 5 - Reinstall the webcam drivers), and was the driver provided by Microsoft *** or Intel?  From my Inspiron 5584:

*** NOTE:  Don't worry if you have a camera driver provided by Microsoft that is dated 21-Jun-2006 or some other odd date from 2006/2007.  Microsoft often uses an older timestamp for drivers they supply, even for newer Windows versions, to ensure that any custom driver provided by the computer manufacturer is not accidentally replaced by a generic Microsoft driver with fewer features. See Ed Tittel's 11-Dec-2023 blog post 2006 Microsoft Device Driver Date for more information.

I did find a variety of Win 11 v24H2 drivers supplied by Intel for the Intel AVStream Camera <here> on the Softpedia site, but when I go to your Latitude 7310 support page at https://www.dell.com/support/product-details/en-us/product/latitude-13-7310-2-in-1-laptop/drivers and search for "camera" or "webcam" it advises using drivers sourced via Windows Update.  The support article Troubleshooting and Resolving Dell Webcam Driver Issues in Windows also states that Dell does not provide drivers "for the integrated webcam in Dell laptops, monitors, and All-In-One computers". 

If the diagnostic in your Windows troubleshooters can't find and/or fix any problems with your webcam I'd suggest you run an ePSA (enhanced Pre-boot System Assessment) hardware diagnostic scan from your Dell BIOS as instructed in the support article How to Run Dell Preboot Diagnostics and Hardware Tests on Your Dell Computer (also see the companion video at https://www.youtube.com/watch?v=inYLxW2_xKo). If your Quick Test does not detect any hardware issues I would also run advanced diagnostic scans for your ePCI bus, Video, and USB devices [according to the Perplexity AI response <here> the AVStream Camera can connect internally to the motherboard via either a USB or a Mobile Industry Processor Interface (MIPI), depending on the computer model]. If any of your ePSA scans detects a problem post back and let us know the problem hardware device and error code (e.g., 2000-0xxx) it generates.
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@DELL-Nat M​ Above 1 to 4 methods are tried but not done

same errror is comming 0xA00f4244