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August 14th, 2020 11:00

Camera Issue (Shadow in the Corner)

Hi,

I have an Inspiron 7391 2-in-1 and the camera is not working properly. Whenever I open the camera, there is a big shadow at the bottom left corner, as if something is blocking its view. As a result of that, the whole picture is also darkened. I've tried to clean the surface on the laptop, and it did not fix the problem, so I think the problem is inside (perhaps that the camera is misaligned with the opening?). I'm not sure when the problem has started as I didn't start using the camera until recently (zoom meetings...) and it has become increasingly annoying. Please help me fix this!

Annie

 

Ps: Here's a picture I've taken with the camera of a blank, white wall with proper lighting.WIN_20200814_14_16_17_Pro.jpg

1 Message

October 13th, 2020 07:00

did you find a solution for this? having the same issue

1 Message

October 14th, 2020 01:00

Hi

I have exactly the same issue - did you find a solution?

Thanks

 

1 Message

March 18th, 2021 07:00

Anyone had a response?


I have the same issue. 

1 Message

April 21st, 2021 08:00

I also have this issue! I've only had my laptop for about a year. My shadow appears on the camera on the top left corner

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