UNSOLVED

thenujay

updated

3 years ago

Closed

T

thenujay

1 Rookie

•

9 Posts

0

1540

July 5th, 2023 21:00

Camera not working

  • My laptop camera not working

How to fix also mic not working 

  • GauravSyst

    4 Apprentice

    •

    366 Posts

    •

    1237 Points

    163

    0

    Posted July 6th, 2023 00:00

    Well I Will suggest you to updated your webcam driver and also your audio driver for mic issue because some time an outdated driver can also create these kind of issue in your system.

  • AdrianG001

    6 Operator

    •

    3957 Posts

    163

    0

    Posted July 6th, 2023 01:00

    Make sure the camera is enabled in the BIOS of your Dell laptop. Restart or power on the computer. When you see the Dell logo during POST, press the F2 key once a second to enter the System Setup. NOTE: When the computer boots into Windows, restart the computer and try again.

  • thenujay

    1 Rookie

    •

    9 Posts

    154

    0

    Posted July 7th, 2023 18:00

    i can't see camera  enable or disable option on system setup

  • thenujay

    1 Rookie

    •

    9 Posts

    156

    0

    Posted July 7th, 2023 18:00

    no camera drivers in device manager Screenshot (40).png

  • filbert

    6 Operator

    •

    1846 Posts

    138

    0

    Posted July 8th, 2023 08:00

    1. Tell us your laptop model and what OS you're using.
    2. Make sure you installed any required chipset drivers from Dell support site.
    3. In Device Manager, look under Imaging devices.
    4. In Device Manager, uninstall camera drivers. Then reboot and Windows may install the required driver.
    5. Check if your webcam has a manual shutter that you must slide to one side to uncover the camera lens (I don't know if your laptop has one, because you didn't tell us your laptop model).
    6. When did the camera stop working? Was it after you performed a clean install of Windows or upgraded to a newer Windows OS?
  • thenujay

    1 Rookie

    •

    9 Posts

    128

    0

    Posted July 9th, 2023 06:00

    inspiron 3593 windows 10

    no camera drivers in device managers 

    i updated to wndows 11 but no

    after i dwngraded to windws 10 after 1 year 

  • filbert

    6 Operator

    •

    1846 Posts

    123

    0

    Posted July 9th, 2023 08:00

    When I suggest a task, you need to tell me if you did it and, if you did, what result or behaviour you saw.

    • Did you install the chipset drivers?
    • Did you look in Device Manager, under Imaging devices and under Cameras?
    • Did you check for a physical shutter?
    • Has the camera ever worked?

    In Device Manager, View | Show hidden devices. If your camera appears under Imaging devices or Cameras, uninstall it. Then reboot and Windows may install the required driver.

    If the driver does not get installed or camera still won't work, look in in Device Manager under Imaging devices or Cameras to see if a device is listed there, showing hidden devices if necessary.. You can right-click the device and under the Details tab you can find Hardware IDs that you can search for to help to identify the device.

    Try the steps in this Microsoft troubleshooting document for camera issues in Windows.

    Also try Testing, Troubleshooting and Resolving Driver Issues on your Dell Webcam.

  • thenujay

    1 Rookie

    •

    9 Posts

    65

    0

    Posted July 15th, 2023 18:00

    not in imagine device