Can't Find My Wireless Network

Question

Our internet provider (Spectrum) required us to install a new router & modum. I'm told the new equipment is dual band. I can't find my network among the available wifi connections. I have a Dell Inspiron 15-5558 (2015 vintage, running Windows 8.1). We have several other phones, computers & tablets in the house, all are working fine with the new system. I tried the easiest thing - a restart - with no luck. After about an hour with Spectrum trying things having to do with their equipment, they said it's probably an issue with my computer, perhaps one of the following:

1) Drivers may not be up to date

2) Try new network card

3) Try 3rd party wifi card

4) Try a network adapter (goes in a USB port)

I'm totally at a loss as to what any of this stuff is, which one would make the most sense to try first, or how to do any of it. I'd be so grateful for any coaching, but you'll probably have to 'dumb it down' for me...

Laurobb · Accepted Answer

Solution found! I took the laptop within range of another 'known' network that I WAS able to see and connect to - while connected, a friend helped me figure out how to run a driver update on the Intel(R) Dual Band Wireless-AC 3160 network adaptor. Then I brought the computer back home, crossed my fingers, said a prayer, and was finally able to see my new home network and connect!

AdrianG001 · Answer

Places to look to see if your Connection is enabled

Start, control panel, device manager, network adapter, right click on Dell Wireless 1395 WLAN Mini-Card, left click advanced. Look and see if this adapter has Antenna Diversity. If it does, change the Antenna Diversity from Auto to Aux. Click on power management, uncheck the box, allow the computer to turn off this device to save power.

Restart your computer and try to connect.

Laurobb · Answer

I don't see Dell Wireless 1395 WLAN Mini-Card as a choice under Network Adapters. Here's what I do have:

Intel(R) Dual Band Wireless-AC 3160

Realtek PCle FE Family Controller

WAN Miniport (IKEv2)

WAN Miniport (IP)

WAN Miniport (IPv6)

WAN Miniport (L2TP)

WAN Miniport (Network Monitor)

WAN Miniport (PPPOE)

WAN Miniport (PPTP)

WAN Miniport (SSTP) #3

Laurobb · Answer

Also:

Right-clickIng on any of the above gives the following choices: Update Driver Software; Disable; Uninstall; Scan for Hardware Changes; Properties.

Clicking on Properties for any of the above shows 'This device is working properly'. I wasn't able to find anything about Antenna Diversity on any of them, but the Intel & Realtek options did allow for the un-checking of a box that said "allow the computer to turn off this device to save power."

miss5tability · Answer

@AdrianG001​ i did it on my dell inspiron 15 and still cant find my wifi, other are mine nope

Ash12345 · Answer

Hi,

Iam also facing the same issue.

My Dell Inspiron can able to connect other wifi's and phone hotspots.

But it is not showing the Airfiber Wifi in available networks.

Appreciate if you have any solution for this .

Thanks

Inspiron

Can't Find My Wireless Network

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