I’ve solved this by installing the Alien Command Center Suite!! Once I downloaded that I restarted computer. Make sure you have installed the Alienware OC Controls as well to change your overclock & thermal settings.
As a user above described, they got it to work by downloading AWCC Suite. This alone made no sense to me until I found the oldest possible compatible version of the application, which does in fact download as "AWCC Suite". I was FINALLY able to get my AWCC app installed by going to Alienware Command Center Application | Driver Details | Dell US and downloading the 5.4.35.0, A00 version of the app released in April of 2022. After downloading from this link, I downloaded Alienware OC, as the above user vaguely described, and now everything is working.
I too am having this issue. I purchased a used R11 that I setup. 3 days ago it downloaded, installed, and worked fine, but I ran into some issues that I had to do a fresh reset and install of windows. Now I am getting the same issue.
I’ve solved this by installing the Alien Command Center Suite!! Once I downloaded that I restarted computer. Make sure you have installed the Alienware OC Controls as well to change your overclock & thermal settings.
I’ve been actively trying to deal with this issue for 8 hours. It seems like a newer issue since this thread is just pretty much the only one detailing the issue. Hopefully this person either elaborates.
I just decided to restore my Alienware m15 Ryzen Edition R5 and this is absolutely ridiculous. I have an Omen also and never had an issue with my omen but seems everytime i turn around a new issue pops up with this and my Dell G17. Im honestly considering selling my alienware. as mush as we pay for these computers to not even have software is ridiculous. I am extremely upset. Just want to say thanks to the above commenter for the Old packages it worked but this should not be an issue for us to fix.
THANK YOU! I was working on this for hours last night and wouldn't be able to figure this out myself. There is absolutely no reason that installing this should be this complicated!
ahern702
1 Rookie
•
4 Posts
1
January 6th, 2023 19:00
I’ve solved this by installing the Alien Command Center Suite!! Once I downloaded that I restarted computer. Make sure you have installed the Alienware OC Controls as well to change your overclock & thermal settings.
Dakota26
2 Posts
4
January 7th, 2023 10:00
!!!!!!!ACTUAL SOLUTION EXPLAINED!!!!!!!!!!!!!!!
As a user above described, they got it to work by downloading AWCC Suite. This alone made no sense to me until I found the oldest possible compatible version of the application, which does in fact download as "AWCC Suite". I was FINALLY able to get my AWCC app installed by going to Alienware Command Center Application | Driver Details | Dell US and downloading the 5.4.35.0, A00 version of the app released in April of 2022. After downloading from this link, I downloaded Alienware OC, as the above user vaguely described, and now everything is working.
Justa3Valve
1 Message
0
January 6th, 2023 06:00
I too am having this issue. I purchased a used R11 that I setup. 3 days ago it downloaded, installed, and worked fine, but I ran into some issues that I had to do a fresh reset and install of windows. Now I am getting the same issue.
Zeinib12
1 Message
0
January 6th, 2023 18:00
I have the same problem please could anyone help ?
ahern702
1 Rookie
•
4 Posts
0
January 6th, 2023 19:00
I’ve solved this by installing the Alien Command Center Suite!! Once I downloaded that I restarted computer. Make sure you have installed the Alienware OC Controls as well to change your overclock & thermal settings.
Ckitte
2 Posts
0
January 7th, 2023 02:00
How did you Install the suite?
Dakota26
2 Posts
0
January 7th, 2023 03:00
I’ve been actively trying to deal with this issue for 8 hours. It seems like a newer issue since this thread is just pretty much the only one detailing the issue. Hopefully this person either elaborates.
DRIZZY4REAL
1 Message
2
January 7th, 2023 15:00
I just decided to restore my Alienware m15 Ryzen Edition R5 and this is absolutely ridiculous. I have an Omen also and never had an issue with my omen but seems everytime i turn around a new issue pops up with this and my Dell G17. Im honestly considering selling my alienware. as mush as we pay for these computers to not even have software is ridiculous. I am extremely upset. Just want to say thanks to the above commenter for the Old packages it worked but this should not be an issue for us to fix.
Ckitte
2 Posts
3
January 7th, 2023 16:00
THANK YOU! I was working on this for hours last night and wouldn't be able to figure this out myself. There is absolutely no reason that installing this should be this complicated!
Bell3
1 Message
0
September 28th, 2023 18:14
@Dakota26 thank you
SSeltinons
1 Rookie
•
5 Posts
0
September 11th, 2024 15:26
I have solved this problem try this
https://youtu.be/8xTGB7pQ3mI