1 Rookie
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6 Posts
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152085
June 2nd, 2020 12:00
Caps lock light always on
Today I splashed some iced tea on my keyboard and then furiously wiped it away with a napkin, pressing down on lots of keys at once. Now, it my caps lock light is always on, though I can turn the function on and off like normal.
I suspect I pressed some combination that caused this. Any ideas how to turn it off when caps lock is off?
DELL-Nat M
Community Manager
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3.5K Posts
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November 8th, 2022 13:00
Please try the following steps:
Perform a Hard Reset
Change your Keyboard Settings:
Don't forget to restart, the restart process is fundamental for this to work.
If you still need assistance, please contact support by clicking the ‘Get Help Now’ button located at the bottom right corner of the page.
(edited)
DELL-Cares
Moderator
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27.5K Posts
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June 2nd, 2020 13:00
Thank you! We have received the required details. We will work towards a resolution via private messages to ensure the security of your information. In the meanwhile, you may receive assistance or suggestions from the community members as well.
aquasprite
1 Rookie
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6 Posts
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June 8th, 2020 11:00
It went away after shutting down / turning back on the next day. Still no idea what I hit but oh well!
Manar Kamel Hussein
1 Message
1
December 27th, 2020 08:00
I have the same problem here, how did you solve it?
Mary G
4 Operator
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20.1K Posts
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December 27th, 2020 10:00
The Key is an On/Off key. Just press it again. The poster turned it off by rebooting. If it doesn't work the keyboard might have problems or you changed KB settings. Try an external KB to test. Search the web for more solutions.
aquasprite
1 Rookie
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6 Posts
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December 27th, 2020 18:00
It went away after shutting down/turning back on!
Arvindbartwal
1 Message
1
May 7th, 2021 00:00
Kawlick166
1 Message
0
May 24th, 2021 20:00
I am having this issue. I have already restrted and it appeared to work until about 2 hours later it's doing it again.
Lasith
1 Message
0
June 14th, 2021 00:00
I have the same issue
vkean72
1 Message
0
July 17th, 2021 18:00
Are you using a wireless keyboard ? I think the Cap Lock Light is Off to save battery power. There is a Cap Lock Application to download from Dell website. I am using the KM632 Wireless Keyboard.
AGraham1966
1 Message
0
August 12th, 2021 03:00
Hi, I bought a new XPS 13 9305 laptop a couple of months ago, and right from the start it has had this problem. Switching off and rebooting makes the caps light go out, but after a short time after restarting it comes back on again and will not switch off. The caps button still works fine and toggles on/off as normal. What do I do to fix this?
vasilis32
1 Message
0
August 28th, 2021 13:00
I have rebooted three times and the caps lock light is still on. It turned on suddenly and remains that way till now.
Jonesmon
56 Posts
1
December 16th, 2021 09:00
I had this problem on an Inspiron 14 5410. It also had several other problems, so they swapped it out. A week after getting the new one the same thing started happening again. Needless to say, support has been terrible. Multiple times i have given two hr. windows of my availability to be called only to not be contacted. From what i can read this is a well know problem that has been made aware to Dell that they have not corrected. I finally emailed the board of Directors, The CEO and have asked for a response from upper management to get something solved and compensation. As this whole experience has not been pleasant and they have wasted a lot of my time jumping through hoops to diagnose the problems and having me set two hrs. aside at a go only not to be contacted by anyone. I am sorry but this is not how a multibillion company should run. It's like they just want to take our money and run and not support of fix anything.
CoolJk
4 Posts
0
February 18th, 2022 04:00
me too! i saw the caps lock light always on in today XD how to fix it?
CoolJk
4 Posts
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February 18th, 2022 04:00
im using dell laptop tbh