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May 15th, 2022 11:00
Checking Media presence
I have an Inspiron gaming 5577 it is stuck on checking media presence, no media presence found.
I verified that Windows Boot Manager is the first boot option so that is not the issue.
I cannot get my computer to get passed the BIOS.
help
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ejn63
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May 15th, 2022 12:00
Go into Setup - look under Drives. Is (or are, if there are two) there a drive (or a pair of drives) listed?
Usually when you see this error, it means the boot drive has failed -- run a full system diagnostic (F12 at powerup). Make sure all USB devices are unplugged from the system (except for a mouse or wireless receiver for a mouse or keyboard before testing).
nellie_nestle
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May 15th, 2022 12:00
When I select hard drive it says selected boot drive failed
ejn63
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May 15th, 2022 12:00
There you go -- you need a new drive. There may be just a hard drive, or there may be both a hard drive and a solid state drive of small capacity in the system. Since you need to replace the hard drive anyway, the fastest option is a native M.2 NVMe drive. Check inside the system to make sure the required mounting hardware is present.
You can also install a 2.5" SATA drive -- solid state drive or hard drive (latter option only if the budget is extremely tight as it's by far the slowest of the three options).
nellie_nestle
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May 15th, 2022 13:00
So this is a laptop. I don’t know how to install a new hard drive but the laptop does have 2 drives.
it’s sad this laptop has barely been used
ejn63
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May 15th, 2022 14:00
Service manual below (installing a drive is a 10-15 minute job).
https://www.dell.com/support/home/en-us/product-support/product/inspiron-15-5577-gaming-laptop/docs
Reinstalling Windows is what will take time.
https://www.dell.com/support/kbdoc/en-us/000132479/how-to-install-windows-10-from-a-dell-windows-10-recovery-dvd