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September 3rd, 2022 01:00
Computer Keyboard won't work until on-screen keyboard is activated
I have a Dell Inspiron 3521 laptop. It happens to be my emergency or last resort laptop. Over the course of one year I have watched some keys on the keyboard stop working. But the moment I turn on my on-screen keyboard they all start functioning well. The problem now is that, even with the on-screen keyboard the keys do not function anymore. So when I turn on the PC i cannot even type in the password. I reached out to Dell customer service but their website says the customer service for that Laptop Model expired already in 2014. EPoxyAdhesive
What do I do now? Do I clean the Keys, buy a new keyboard, or is it a driver issue??
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JOcean
11 Legend
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12.6K Posts
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September 3rd, 2022 05:00
This sounds like a hardware issue. Connect an external USB keyboard and if it functions normally then a keyboard replacement is in order. Due to the age of your laptop you may have to search Amazon or eBay for the replacement keyboard. There are some available on eBay here.
AdrianG001
6 Operator
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4K Posts
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September 6th, 2022 00:00
It could be a software problem where it can't recognize the letter p, make sure you are using the right keyboard software/ selected the right keyboard language.
Your p key could be binded to something other than p, once again just go into your keyboard and shortcut setting to make sure p is p.
Or it could simply be eternally being pressed, it won't register you clicking it if it thinks its always clicked, you would have to manually lift the p key to fix this.