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March 7th, 2023 14:00
Crashes, Dump file creation failed due to error during dump creation.
This laptop keeps crashing only when I leave it for awhile. It is hooked up to power and is connected to a docking station with several peripheral devices connected. When I return from lunch, or any other 1 hr or more duration, it is very hot to the touch and is non-responsive. I can't tell if it is ON or OFF. No lights are on and display is off, but the HOT touch makes it seem as it's on.
Event Viewer shows a "The previous system shutdown at 2:06:38 PM on 3/7/2023 was unexpected." log. And I was touching it at 2:42p, so it should not be hot. So not sure if it was trying to restart between 2:06p and 2:42p and heating up. FYI, there are logs seconds after the supposed shutdown, i.e. 2:06:58 PM there are several TaskScheduler events, which are not At Logon Events...Task Scheduler shows At Logon events fired at 2:43p. So actually, maybe this implies it only sort of shut down at 2:06p...it created the log about the Previous Shutdown, but then didn't fully shut down, but maybe in that flux state, power management didn't turn on the fans, leading to the hot touch at 2:42p?
But the next error in Event Viewer at 2:06:38 PM is "Dump file creation failed due to error during dump creation." And of course there is no Dump file to get further details on what is causing this crashing.
Researching this error, I found potential solutions like making sure BIOS is up to date (it is), and generally making sure drivers are up to date...they are.
What else can I do to get the dump file to create so I can help find the root cause of the crashing?
DELL-Jesse L
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March 8th, 2023 07:00
chadwixk
To receive assistance from Dell support, they need to verify the warranty status and ownership. Click the"Get help now" icon on the
right to start a live chat session. Provide to them the private Service Tag and all of your troubleshooting.
chadwixk
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March 8th, 2023 11:00
I'm out of warranty, hence was asking the community.
AdrianG001
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March 13th, 2023 01:00
The "Dump file creation failed due to error during dump creation" error can also be caused by an outdated and unstable BIOS version. Therefore, updating the BIOS may help resolve this issue. Note: The process of updating the BIOS may create other issues if the instructions are not followed correctly.
chadwixk
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March 13th, 2023 08:00
Thanks for taking the time to provide a potential cause, but as I originally stated, I am on the most up to date BIOS available for my machine.
I did find this post about the same issue in it crashing while attempting to sleep and connected to a dock. I've tried disconnecting all the dock peripherals one by one, then manually putting it to sleep (which did trigger the same unresponsive hanging). Once I got to just the dock with no other peripherals plugged into it, and it still hung on sleep, I then finally disconnected the dock and put it into sleep...no issues. So it has something to do with the dock it seems.
I will now work with the dock mfg (Plugable) to see if they have any insights.