Unsolved
1 Message
0
2560
January 16th, 2021 07:00
Dark shadow on the right
i’ve had this laptop for quite a couple years however a while back I noticed there was a dark shadow in the right corner of the screen. It first appeared when my sister was carrying the laptop around school. It didn’t bother me much as I could still see everything just fine however I now intend to fix/ find out what is causing the issue. Could anyone give any advice on how to fix it on a link to a YouTube video showing how to fix it?
No Events found!
U2CAMEB4ME
6 Operator
•
6.2K Posts
0
January 16th, 2021 07:00
Welcome to the Dell Community @ChaseTopaz
To better assist you, the members and I would need the exact model number of your laptop/desktop???
https://www.dell.com/support/contents/us/en/04/category/product-support/self-support-knowledgebase/locate-service-tag?dgc=SM&cid=226210&lid=spr2429124398&linkId=69606563
Power-on the system and start tapping the F2 key to enter System Setup.
Hold down the” Windows “key and tap the “R “key.
Then type msinfo32 and hit enter.
Best regards,
U2
PLEASE DO NOT POST ANY SERVICE TAGS!!!
ejn63
12 Elder
•
31K Posts
•
153.7K Points
0
January 16th, 2021 08:00
The first thing to do is run a screen diagnostic -- hold the D key down through powerup. It will initiate a series of self-tests of the screen. If these show the same fault, the panel is damaged and will need to be replaced.
If not, the cause is external to the screen -- could be the display drivers, display cable, etc.
Hokiqq
1 Message
0
January 16th, 2021 08:00
if I see. The LCD is broken. and must be repaired and replaced. because the damage will be very difficult to repair. unless replaced with a new LCD