Default Display Adapter Issues

Question

Hi

Just got my laptop from the service center. There was an issue with the hard drive so they replaced it. I bought it last June. It has dual display adapter; Intel Graphics 620 and a video card AMD Radeon 520. Now after the repair, the default display adapter shows "Microsoft Basic Display Adapter" . I opened the device manager, looked under display adapter, the Intel Graphics 620 was gone. The AMD Radeon 520 is there and the Microsoft Basic Display Adapter. Does that mean the Intel Graphics was replaced? Should I return the laptop to the service center? I want the Intel Graphics 620 back. any advice? Thanks in advance. Cheers!

Dell-MellisaF · Answer

Hi, I understand that you are referring to INSPIRON 3580. After the hard drive replacement did you complete driver updates and check if the Intel Graphics Card is seen in the device manager? If not you can try updating the same using the Support Assist Application. If you do not have support assist installed on your system, you can do so by using the link below:https://dell.to/2m7gUBN I see you are also working with us on a McAfee related issue via Private Note. To ensure that we address all the issues reported do get back to us via private note.

Dell-Geoffrey R · Answer

Hi,

I'm following up to check if you were able to install McAfee antivirus on your system also were you able to install the drivers with the help of the Dell Support Assist application? Message us if you need any assistance.

Geoffrey

Ctin10 · Answer

Hello,

I have bought Laptop DELL Inspiron 3580, Intel Core i7-8565U up to 4.6GHz, 15.6" Full HD, 8GB, SSD 256GB, AMD Radeon 520 2GB.

In the specifications of the laptop on the vendor's site, I have:
- video card: Radeon 520
- graphic processor: Intel UHD Graphics 620

I seem to encounter the same problem as reported in this thread: I have in my Device Manager, under Display Adapter, both Microsoft Basic Display Adapter and Radeon 520. I think my computer under Windows 10 is using Microsoft Adapter and, because of this, I cannot connect with HDMI, for example, on a Monitor.

Can you please tell me what to do? I ran the Dell Support Assist application and installed all drivers; however, I cannot get rid of that Basic Adapter.

Thanks,
Ctin

apos1979 · Answer

download (from dell.com) and install manually the latest intel UHD driver. it will replace the Microsoft Basic Display Adapter

CatalinNonstop · Answer

Hello,

with a laptop

Dell Inc. Inspiron 3793
BIOS V.1.7.0
MOTHERBOARD Manufacturer Dell Inc. Model 0JF2P0
Version A00
OPERATING SYSTEM Edition
Microsoft Windows 10 Enterprise 2016 LTSB (64-bit)
Version (Build) 1607 (10.0.14393)
Devices and Drivers
PROCESSOR
Intel® Core™ i7-1065G7 CPU @ 1.30GHz
GRAPHICS
Microsoft Basic Display Adapter
NVIDIA GeForce MX230

I have the same HDMI not initilised problem:

- with the implicit Microsoft Basic Display Adapter not work

- Intel Iris Plus/UHD Graphics Driver - the system do not accept to be installed and give error

Can you help me with an equivalent driver (from Intel support web pages nothing works).

Thank you.

Inspiron

Default Display Adapter Issues

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