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February 22nd, 2020 10:00

Defective vents on Dell Inspiron 15 3585 w/ Ryzen 5 2500u

There are only ventilation holes in one corner of the bottom grill. I can't tell if this is a defected unit or the design is intentionally like this. Although it's usable, anything more than a word document or web browsing causes the fans to become annoyingly loud or the system locking up for a few seconds due to overheating.IMG_0016[1].JPG

I'm not sure whether I ask for a replacement and if I have to pay for a replacement.

7 Technologist

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12.1K Posts

February 22nd, 2020 15:00

Have you looked at the back of the base between the hinges as generally that is where the fan vents the heat out of the unit. And this is a picture of what the base of the unit should look like. The front 2 grills are for the speakers.

3 Apprentice

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552 Posts

February 22nd, 2020 17:00

I think its intentional. My Inspiron 3583 is like that too. Why they would block off all those vents is beyond me. My Acer Aspire 3680 was like that too, and my old HP 250 G4 had no intake vents to speak of, though it did run remarkably cool.

My guess is that those vents are sealed off with a sheet of plastic that's glued to the underside of the case, as was the case with my Acer. Chances are that you can simply pop off the bottom cover and peel the sheet away. However, this exposes the computer to larger, foreign objects due to the lack of the dust screen/filter mesh.

February 23rd, 2020 04:00

There are vents below the hinge, that's not my problem. My problem is that there are no vents that take in air and this laptop's fans start to get really loud in mild tasks like web browsing

August 15th, 2020 03:00

Same issue for me also. It is getting overheated and fans sound is very high.

56 Posts

December 29th, 2021 11:00

DELL community you are NOT rockstars. You are wannabe's. NONE of you helped me solve the overheating problem. DELL pays no attention to what you say. Get a real life.

1 Message

January 24th, 2022 12:00

Hi, 

while I know that this post is old, I would just like to say, I had the same issue and here is what I did.

I opened up my laptop and on the underside of the plastic case is a film type material that covers the exhaust vents. I used a knife to gently cut/peel it off. Its likely there to reduce dust, and prevent larger foreign objects entering, however it also does a really good job at restricting airflow. Once i took it off and reassembled my laptop, i could finally feel the fan blowing air through. While my temps were not necessarily lower, it did reduce thermal throttling which is important for anyone using this model for light gaming or such.

To further reduce throttling I bought a laptop cooling pad, downloaded an app called ryzen master, and set a hard temp limit for the cpu of 85C, I also increased tdp to 25W, and then increased long boost duration to max and in the settings made it so that the preset reapplied every 2 min incase the laptop tried changing it. Though quite alot of work, throttling has decreased significantly (temps are still high lol) but my performance during gaming is over doubled now. I also downloaded razer cortex, which is super useful for clearing out RAM, which is important for this laptop as it uses an igpu.

Disclaimer, I do not work for Dell or any laptop manufacturer, I simply wanted the best out of my laptop and was willing to do all the things listed above. Hopefully this helps someone out.

Thanks

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