Unsolved

1191

January 8th, 2021 18:00

Dell 7390 camera obscured by internal structure

Hello, 

I bought this laptop last April, and recently noticed the camera is extremely obscured. Upon close observation, I noticed that some sort of internal structure has shifted inside of the camera housing and is now blocking the camera from getting a full picture. 

My wife uses this device for school and requires a clear and working Webcam for remote exams, so we need to find an expedited fix for this problem. 

The laptop has not left our home since I brought it home, and has not been dropped or experienced any rough use. 

I'm at a loss as to how something internal could have shifted so drastically as to block the camera. 

What are my options? 

20210108_181121.jpg

20210108_181107.jpg

12 Elder

 • 

31.4K Posts

 • 

154.9K Points

January 9th, 2021 10:00

The only fix for that is going to be a replacement screen assembly.  You will need to call Dell, but they may deem it accidental damage, so be prepared for that.

 

No Events found!

Top