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January 8th, 2021 18:00
Dell 7390 camera obscured by internal structure
Hello,
I bought this laptop last April, and recently noticed the camera is extremely obscured. Upon close observation, I noticed that some sort of internal structure has shifted inside of the camera housing and is now blocking the camera from getting a full picture.
My wife uses this device for school and requires a clear and working Webcam for remote exams, so we need to find an expedited fix for this problem.
The laptop has not left our home since I brought it home, and has not been dropped or experienced any rough use.
I'm at a loss as to how something internal could have shifted so drastically as to block the camera.
What are my options?
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ejn63
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January 9th, 2021 10:00
The only fix for that is going to be a replacement screen assembly. You will need to call Dell, but they may deem it accidental damage, so be prepared for that.